Technology Engineer

1 week ago


Metro Manila, Philippines Trends Group, Inc. Part time

I.        PURPOSE

This role is a technical role handling Customer Experience, Unified Communications, and Collaboration technologies and targets at performing technical role.

II.      DUTIES AND RESPONSIBILITIES

As a Technology Engineer, your job, duties, and responsibilities are as follows:

  • Responsible for implementing and supporting customer deployments and projects under assigned technologies.
  • Responsible for maintaining accurate documentation of customer deployments including low level diagram, architecture, configurations, deployment templates, and handing over to Support Group upon completion.
  • Responsible for troubleshooting of advanced and complex applications and integrations
  • Responsible for performing knowledge transfer of delivered solutions to client.
  • Responsible for providing consultation and phone/email/onsite technical support in ensuring customer satisfaction.
  • Responsible for providing timely progress reports on activities to appropriate project managers/service delivery managers and other senior members of the technical and management staff. In addition, responsible for properly updating service desk tickets timely and efficiently.
  • Responsible for following OneInitiative framework. OneInitiative framework is Trends’ guidelines in executive business processes.

    As a Technology Engineer, you are expected to:

    • Work closely with project managers to manage project delivery driving efficient project execution within timeline
    • Collaborate with service delivery managers to provide excellent support and service delivery driving customer satisfaction.
    • Team up with presales team and/or other teams to provide low-level technical details on offered solution.

      III.    QUALIFICATIONS

      A.    Minimum Education

      • Bachelor’s degree in any 4-year IT-related courses:
      • BS in Electronics Engineering
      • BS in Electronics and Communications Engineering
      • BS in Information Technology
      • BS in Computer Engineering
      • BS in Computer Science
      • BS in Information System

        B.    Minimum Experience/Training

        • Good understanding of basic routing and switch and voice over IP technologies is a plus
        • Have a passion for customer satisfaction and can manage customer’s needs and expectations.

          C.    Competency

          • Working knowledge of any current technologies supported: Cisco, Logi, Poly, Huawei, Genesys is a plus
          • Working knowledge on any Unified Communications, Collaboration, and Contact Center technologies is a plus

            IV.    WORKING CONDITIONS

            • Office hours: Mondays to Fridays 8:30 AM to 6:00PM
            • May need to work beyond office hours
            • Location: Makati City
            • May need to report on-site to client premise

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