Presales Engineer
4 days ago
Job Roles and Responsibilities:
1. Technical Support for Sales Teams:
• Supporting sales teams with technical expertise during the sales cycle.
• Assisting in responding to RFPs (Request for Proposals) and RFIs (Request for Information) by creating BOQ and any other related documents.
2. Solution Design:
• Developing custom solutions and configurations to address specific customer needs.
3. Proof of Concept (PoC):
• Leading and managing PoC installations to demonstrate product capabilities in collaboration with product and solutions team.
• Ensuring the PoC aligns with customer expectations and resolves their issues.
4. Collaboration:
• Collaborating with product and solutions teams to relay customer feedback and influence product development.
5. Technical Documentation:
• Creating technical documentation, including product datasheets, whitepapers, and user guides.
• Developing and maintaining a repository of technical resources for the sales team.
6. Customer Relationship Management:
• Building and maintaining strong relationships with customers.
7. Engineering Design:
• Overseeing the engineering design process, ensuring that design meet technical requirements, industry standards, and regulatory guidelines
8. Quality Assurance:
• Implement quality assurance processes and procedures to ensure that design and engineering deliverables meet quality standards and exceed customer expectations
Job Qualifications:
Bachelor's Degree:
• In a relevant field such as Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.
Professional Experience
• Technical Experience:
Sales Experience: -At least 3 years of experience in a presales, sales engineering, or technical sales support role. Proven track record of supporting sales teams and contributing to successful sales deals. Technical Skills • Service Knowledge: In-depth knowledge of the specific services offered by the company Understanding of relevant technologies, platforms, and tools used in delivering these services.Solution Design: Ability to design and architect service solutions that meet customer requirements. Familiarity with creating service proposals, including technical and business aspects. Technical Proficiency: Proficiency in relevant technical domains Ability to perform technical assessments and evaluations. Soft Skills Communication Skills: Excellent verbal and written communication skills to convey technical information clearly and persuasively. Ability to create and deliver engaging presentations and demonstrations. Problem-Solving Skills: Strong analytical and problem-solving abilities to diagnose customer issues and develop effective solutions. Interpersonal Skills: Strong interpersonal skills to build relationships with customers, sales teams, and internal stakeholders. Ability to collaborate effectively with diverse teams.
Additional Qualifications • Customer Focus: A customer-centric mindset, with a strong focus on understanding and meeting customer needs and ensuring customer satisfaction. • Technical Certifications: Preferred but not required, Certifications in relevant technical areas, such as Cisco Certified Network Professional (CCNP), Certified Information Systems Security Professional (CISSP), or other technology-specific certifications.
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