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IT Administrator

4 months ago

Metro Manila, Philippines Private Advertiser Full time

Duties and Responsibilities

First point of contact for customers requiring technical assistance.Provide remote support for desktops, servers, printers, and connected devices.Troubleshoot issues with shared resources, hardware, and software configurations.Manage OS updates, software/firmware patches, and perform installations.Identify and escalate major incidents as per IT escalation protocols.Document all actions using support ticketing system, ensuring accurate tracking and routing.Administer network tasks, user permissions, and Active Directory changes.Follow up with clients to verify resolution satisfaction.Contribute to developing knowledgebase articles, checklists, and FAQs.Openness to mastering industry-specific and proprietary management systems.

Skills/Competencies

Proficient in Windows desktop and server operating systems.Familiar with Office 365, Active Directory, and Exchange.Experience supporting TCP/IP, cables, IP phones, workstation and printer connectivity, and Active Directory administration.Preferably familiar with hospitality platforms like Property Management Systems (PMS), Point of Sale (POS), Revenue Management, key card systems, Building Management, HotSOS, Saflok, InnComm, etc.Strong customer service and problem-solving skills, ensuring prompt and courteous responses to user inquiries and issues.Willing to work onsite.Willing to be assigned in the night shift.