Production Agent

2 weeks ago


Metro Manila, Philippines Wipro Philippines Inc. Full time

Responsible to respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization

Answer calls coming from potential and enrolled members of a US healthcare insurance company. These calls are mainly on customer service - providing formation, requesting for help, following up on a previous concern, exploring new plans, cancelling existing plans, filing for appeals and/or grievances.

High School / GED

Minimum work experience required:

  • 1 - 2 years contact center experience or customer service experience equivalent
  • US healthcare experience preferred but not required

    Minimum skills required are, but not limited to, the following:

    • Computer literate (MS Programs mainly)
    • Trainable / has experience in customer service
    • Good communication skills
    • Mathematical ability
    • Good analytical skills
    • Typing speed of min 30 wpm with 90% accuracy


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