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Customer Support Specialist

3 months ago

Metro Manila, Philippines Asticom Technology Inc Full time

● Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
● Immediately escalating serious complaints or issues that you are not equipped to deal with.
● Liaising with colleagues or managers to find the best solutions to customers’ issues.
● Identifying common problems and escalating them to management, along with possible
suggestions for improvement, wherever possible.
● Maintaining a polite, helpful, and professional manner at all times.
● Obtaining and sharing customer feedback with colleagues and other departments so that
products and services can be improved.
● Familiarizing yourself with new products and services as they are introduced.
● Attending workshops and meetings as required.
● Providing training to new customer service agents.
● Respecting client confidentiality at all times.

 

QUALIFICATIONS:

● Bachelor’s degree in business, communications, or a related field may be advantageous.

● Must be a LICENSED VET
● Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
● Previous experience in a customer service role is preferred.
● Ability to hold your own in meetings with various heads and C-suite representatives; and speak as a thought-leader and visionary in the creator economy space
● Must have a mastery of using Google Workspace (particularly Google Slides and Google Sheets) in crafting stunning presentations and easy-to-comprehend reports pertinent to the project
● Data-driven when making key decisions relevant to the partnerships