Technical Support Specialist

1 week ago


Metro Manila, Philippines Codev Solutions, Inc. Full time

We seek a highly motivated Technical Support Specialist to join our growing team. In this role, you will provide our clients with top-notch technical assistance and support, ensuring their IT systems run smoothly and efficiently. If you have a passion for technology and a knack for problem-solving, we want to hear from you

<Scope of Work>           
● Installation, various settings, implementation work, and customer operation explanations for package software for hospitals developed in Japan and in the Philippines
● Various settings, implementation work, and customer operation explanations for cloud services for medical institutions developed in Japan and in the Philippines 
● Linkage work with various medical devices and hospital systems made by other companies (HIS systems, etc.)    
● Technical support for sales (assistance with technical work required for sales)      
           

< Qualifications >

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Proven experience in a technical support role, preferably in a managed IT services environment.Strong understanding of networking concepts, operating systems, and IT security.Excellent problem-solving skills and attention to detail.Exceptional communication and interpersonal skills.Ability to work independently and as part of a team.
 

<Required skills>           
 ・DATABASE:SQL(SQL Server*、PostgreSQL)         
 ・Networking Skills:TCP/IP、HTTP/HTTPS、DNS、SSL/TLS、SSH、VPN       
 ・Cloud service knowledge:AWS、Azure*         
 ・Web environment:IIS、EDGE/Chrome/Safari         
 ・DICOM basic concepts (communication, tags, image processing, general medical knowledge)     
           
 * Highly needed technical skills          
           
           
           
           
           
       

  
         
        
        
     
      
    
      
 



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