Technical Support Specialist
1 week ago
We seek a highly motivated Technical Support Specialist to join our growing team. In this role, you will provide our clients with top-notch technical assistance and support, ensuring their IT systems run smoothly and efficiently. If you have a passion for technology and a knack for problem-solving, we want to hear from you
<Scope of Work>
● Installation, various settings, implementation work, and customer operation explanations for package software for hospitals developed in Japan and in the Philippines
● Various settings, implementation work, and customer operation explanations for cloud services for medical institutions developed in Japan and in the Philippines
● Linkage work with various medical devices and hospital systems made by other companies (HIS systems, etc.)
● Technical support for sales (assistance with technical work required for sales)
< Qualifications >
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Proven experience in a technical support role, preferably in a managed IT services environment.Strong understanding of networking concepts, operating systems, and IT security.Excellent problem-solving skills and attention to detail.Exceptional communication and interpersonal skills.Ability to work independently and as part of a team.<Required skills>
・DATABASE:SQL(SQL Server*、PostgreSQL)
・Networking Skills:TCP/IP、HTTP/HTTPS、DNS、SSL/TLS、SSH、VPN
・Cloud service knowledge:AWS、Azure*
・Web environment:IIS、EDGE/Chrome/Safari
・DICOM basic concepts (communication, tags, image processing, general medical knowledge)
* Highly needed technical skills
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