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Client Experience Management Officer | Makati City

2 months ago

Metro Manila, Philippines PJ Lhuillier Group of Companies Full time

The position is primarily responsible for ensuring that Client Experience strategies (Client Journey Map, CSAT, Client experience Standards, Training, Culture Building and other Client Experience initiatives) are aligned with the corporate objectives and changing client needs. The position is also tasked in conceptualizing, developing and recommending various interventions for continuous Client Experience process improvement.

  • Assists Client Experience Department Head in formulating strategies to ensure continuous Client Experience process improvement.
  • Develops and recommends Client Experience Program to address the needs of all units in PJLGC
  • Prepares regular report regarding the status of Client Experience programs, updates, plans and projects
  • Conceptualizes and plans the details of CX Programs
  • Coordinates with linkages on the CX projects
  • Improves, monitors, implements and analyzes all CX Programs/Projects
  • Facilitates formal and informal CX Learning

    QUALIFICATIONS

  • Graduate of any business-related course or any behavioral science course (e.g. Psychology, Sociology, Social Science, Marketing Management, Communication Arts)
At least two (2) years' work experience as an officer/supervisor in a customer service oriented field and/or Marketing related firmKnowledge in Client Management Program and Design and Market BenchmarkingWilling to work onsiteWilling to work in Makati