Collections Specialist

4 days ago


Metro Manila, Philippines Wells Fargo Philippines Full time

About this role:

Wells Fargo is seeking an Account Resolution Representative which covers jobs responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex outstanding account balances.


In this role, you will:

Support Account Resolution functional area as an experienced Account Resolution Specialist by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers.Seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances.Perform moderately complex customer support tasks when evaluating customers situation to provide relevant solutions.Refer more complex issues to a more experienced Account Resolution SpecialistReceive direction from supervisors and escalate non-routine questions to more experienced Account Resolution individuals.Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers.

 

Desired Qualifications:

Completed 2nd year College Level (no back subjects)2+ years’ experience in a Contact Center or Financial Services environment in a voice process with 1 year in Collections or Sales.Flexible with work hours, schedule, and arrangementWilling to work in Mc Kinley Hill, Taguig City

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