Billing and Collections Specialist

2 weeks ago

Manila, National Capital Region, Philippines SupportNinja Full time

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The role is a combination of the existing billing analyst with collections (mostly outbound) and accounts receivable.

What does a day in the life as a Billing and Collections Specialist look like?
  • Prepares data by checking, sorting, and reviewing information of each customer with accuracy through systems provided.
  • Reviewing the Contracts.
  • Processing the Parent, Venue Customers & activating Subscriptions
  • Adding and recovering Accounts Payable Contacts.
  • Checking and adding Billing Addresses.
  • Detecting issues caused by Bounced Email Addresses.
  • Sending emails to customers requesting for Invoices and Statement of Accounts.
  • Processing payments
  • If payment declined, reviewing the account and notify the customer
  • Detecting unapplied payments in customers, preparing invoices, and reporting it to the client.
  • Providing assistance to the customer with documents they need
  • Assisting customers with updating the account information
  • Answering calls from customers
  • Reporting to US-based clients for any concerns and issues.
  • Performs other functions that may be assigned from time to time.
  • Comply with data integrity and security policies.
What are the required qualifications for a Billing and Collections Specialist?
  • At least 2 years of experience in a Customer Support and/or Billing Analyst/Collections role
  • Experience in Accounts Receivable
  • Strong written and oral communication skills in English - with emphasis on the strong communication skills.
  • Comfortable with collection calls over the phone.
  • Strong attention to detail and able to relate to different customers
  • Excellent creative and thinking skills
  • Strong presentation and communication skills
  • Experience working with SaaS products
Nice-to-have qualifications:
  • NetSuite
  • ZenDesk

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Beautiful office space

● Free lunch provided daily

● Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.


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