Collections Specialist
2 weeks ago
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking an experienced Collections Specialist to join our Finance team. In this role, you will be responsible for managing the accounts receivable process, ensuring timely collection of outstanding invoices, and maintaining positive relationships with our valued customers. As a Collections Specialist, you will play a crucial role in supporting Xometry's financial health and growth.
Responsibilities:
- Effectively monitor and maintain assigned accounts, including handling customer phone calls and reconciliations.
- Leads the debt collection process for assigned customers.
- Reconciles accounts when necessary to collect open balances.
- Keeps detailed notes and records of all communications and actions.
- Works with sales and other departments to ensure invoices are paid.
- Notifies sales when accounts are past due and or being placed with the collection agency.
- Works with coworkers to set debt collection strategies.
- Answers questions customers have about billing statements/open invoices.
- Keeps track of payment due dates and sends reminders.
- Updates the account status when the debt has been paid.
- Investigates billing errors and disputes and follows up with customers.
- Sends necessary paperwork to customers.
- Maintains confidentiality and the utmost discretion.
- Timely escalate relevant issues and/or negotiate payment plan based on the department's processes and procedures and/or consultation with the supervisor as applicable.
Qualifications:
- Minimum of 2 years Collection experience.
- Ability to work within a fast-paced, goal-oriented collections department. Placing a high-volume of phone calls to delinquent clients based on the contract terms and follow-up emails.
- Excellent organizational skills, including timely input into the system of brief, accurate, detailed & relevant notes of conversations and other correspondence; timely follow up on action items.
- Excellent verbal and written communication and follow-up skills.
- Proficient with Word and Excel and Salesforce/CRM.
- Multi-tasker, able to make independent decisions.
- Ability to establish good rapport with clients, sales, and other departments.
Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
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Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Xometry's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please select Gender Are you Hispanic/Latino? Please select Are you Hispanic/Latino? Race & Ethnicity DefinitionsIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
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