Operations Support Specialist

1 week ago

Metro Manila, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Resolver and resolution management for technical after-sales for B2B (EG/SG).

Handles medium, mid-complex to complex technical incidents and orchestrates resolution with support partners, including last mile, customer end and Network circuit restorations. DUTIES AND RESPONSIBILITIES Resolves end-to-end B2B circuits (across all products) incidents both Wired and Wireless using all the Network Management Systems available to support the product. Restores circuit thru all logical approaches across Globe.

Conducts joint testing, coordinations rerouting, change of facilities (logical) and configuration modifications until resolution with other support teams (NRC, RSC, INOC, Tier 2, and Field Support (ECOPS CFS, RGPM, etc). Provides next level support for NRC, RSC and INOC for inhouse circuits. Performs circuit and alarm clearing activities.

Provides premium support to Tier 1, Managed, and Hyperscaler Customers. Supports and implements customer-related technical activities and inquiries. Acquires extensive knowledge, training, and certifications to use the different Network Management System for management, monitoring, investigation and restoration of circuit incidents.

REQUIREMENTS: 1-3 years experience in a similar field or in the Telecommunications industry. Knowledgeable on IT and Telecommunications technologies (see skill above) Graduate of any Bachelor's Degree related to the field of work Soft Skills: Strong communication and presentation skills, problem-solving, and process improvement. Hard Technical Skills: Telco Knowledge: IP Networks, etc, Core Data (DIA, MPLS, DLL, IPL, IPVPN, DWDM, ROADM, etc.), Broadband (Fixed BB, LTE, 5G, Enterprise Voice, SDWAN), Mobile (Business Postpaid, Wireless VPN, etc.), ICT (Cloud Services, Data Center co-locations, Securities, etc.), Certification/License (preferred): ECE, ITIL, CCNA

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s

New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

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