Operations Support Specialist | Hybrid | Alabang BPO

3 weeks ago


Metro Manila, Philippines Civicom Pacific Corp. Full time

At WelcomeWare, we are in the business of revolutionizing customer interactions with our state-of-the-art virtual receptionist services that allows visitors to check-in on a kiosk with a live, remote receptionist who can be located anywhere in the world. Looking to make a significant impact in the operational success of a dynamic company? We need an Operations Support Specialist who is organized, proactive, and dedicated to ensuring our business operations run smoothly and efficiently.

 

Major Tasks & Responsibilities:

 

Operations Management: Assist the Service Delivery Manager in day-to-day operations.Team Management: Conduct regular one-on-one meetings with team members to discuss performance and address concerns.Attendance Monitoring: Oversee and manage daily attendance and answer any related concerns.Calendar Management: Maintain complex and detailed calendars for senior leaders.New Hire Orientation: Conduct orientation sessions for new hires to introduce them to company policies and procedures.Query Resolution: Respond to various inquiries and ensure timely follow-ups on unresolved issues.Meeting Coordination: Manage logistics for internal meetings to ensure they are executed smoothly.
 

Requirements:

Experience in administrative support or operations, preferably within a fast-paced corporate environment.Proven ability to use to provide coaching to team members, as well as identify and track appropriate performance KPIs.Strong organizational skills and the ability to manage multiple tasks simultaneously.Excellent interpersonal and communication skills.Proficiency in Microsoft Office/Google Suite and other office management tools.Detail-oriented with a commitment to accuracy and precision.Willing to work on a HYBRID setup. 

 



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