Customer Support Representative

2 months ago


Metro Manila, Philippines Ninja Van PH Full time

Job Description

The Back Office Support Representative assists with administrative duties which includes data management, document validation,  escalation review and other duties identified by the unit head.
 

Main Duties

Performing POD validation and related tasksAssist in maintaining trackers Processing order validation requests from customer support team or other departments and other related tasks

Secondary Duties

Assist in gathering data for escalation review Conduct basic investigation through internal systems to assist in resolving customer issuesEscalate complex, urgent, critical issues that require other department's help to relevant teamsReach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as neededFollow communication procedures, guidelines and policiesProvide accurate, valid and complete information by using the right methods/tools 

Others

Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of CS



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