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Customer Support Representative | Hybrid
3 months ago
Customer Support Representative
The Role:
We are currently looking for a Customer Service Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.To be a successful Customer Service Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
The Organization:
Established in 2006, RANDEM is a global organization with international offices in Australia, UK, India and Lebanon. We work with multi-channel and global B2B and B2C organizations looking to launch, enhance or transform their digital capability, reach new markets and scale up with powerful ecommerce and operational technologies.
Job Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Attend all requested meetings with team, manager, clients, etc.Systems include: Akixi, SAP, Livechat, Horizon, etcAnswering phone calls, emails or chats to connect with customers and address their queries and/or requests about product, policies and proceduresPlacing outbound calls as follow-up service to customers who purchased our productsConnecting with leaders and/or clients to submit customer requestsAttending Training & Development to ensure that we are up to date on learning areas of work and interestRecommending ways in which this role and or the business can be more effective/efficient.Requirements
High School Diploma or equivalent.At least 1-2 years of experience.Previous experience handling a voiced account is preferred.Exceptional customer service, active listening, and verbal and written communication skills, as well as professional phone voiceUnderstanding of company products, services, and policiesProficiency with computers, especially with CRM software, and strong typing skillsAbility to ask probing questions and diffuse tense situationsStrong time management and decision-making skillsAdaptability and accountability.Amenable for a Hybrid Work set-up (2x per week) at Robinsons Zeta.Amenable for a UK Shift (Mid Shift).