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Customer Service Representative

3 months ago

Metro Manila, Philippines NTT LIMITED PHILIPPINES BRANCH Full time

A Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Duties and Responsibilities:
• Responsible for answering chats and emails from customers.
• Investigate and identify potential duplicate accounts and bonus abusers.
• Follow up on customer regarding concerns and verification purposes
• Carries out any further duties assigned by the customer service lead
• Contributes to a positive and dynamic working environment

 

Candidate Requirements:
• Minimum of six (6) months of customer service experience in a BPO setting.
• Customer service Oriented
• Excellent communication skills, both written and verbal
• Solid organizational and time management skills
• High motivation and attention to details
• Efficiency and attention to taking ownership of actions and initiative
• Ability to learn quickly and to work both independently
• Must have good Microsoft Office skills with a working knowledge of Office applications
• Amenable to work in shifting schedule.