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Customer Support Representative

2 months ago

Manila, National Capital Region, Philippines Callhounds Global` Full time
Job Title: Customer Support RepresentativeCompany: Callhounds Global BPO CorporationLocation: Eastwood City, Quezon City, Metro ManilaWork Set-up: Work On Site & Shifting Schedule Job Overview:As a Customer Support Representative, you will be at the forefront of ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent support through multiple communication channels. If you are a customer-centric individual with strong communication skills and the ability to thrive in a fast-paced environment, we invite you to apply and be part of our dynamic team. Responsibilities:1. Phone Answering: Handle inbound calls from customers, providing assistance, answering queries, and resolving issues with professionalism and courtesy.2. Chat Support: Engage with customers through live chat, addressing their concerns, providing information, and ensuring a positive customer experience.3. Email Support: Respond to customer inquiries and concerns via email, providing detailed and helpful solutions while maintaining a high level of accuracy and professionalism.4. Issue Resolution: Troubleshoot and resolve customer issues promptly, ensuring a satisfactory resolution and a positive customer experience.5. Product Knowledge: Stay informed about company products and services to provide accurate information to customers.6. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference.7. Collaboration: Work collaboratively with team members and other departments to address customer needs effectively. Nature of the account: E-commerce/Retail (Blended):E-commerce is the buying and selling of goods and services over the internet Ex. Shopee and Lazada, Ebay, and Amazon. Qualifications:1. College Level; additional education is a plus, High School or Senior H.S graduate.2. With at least 1 - 2 years of previous Customer Service Experience (Voice), preferably in a call center environment.3. Good to excellent communication skills, both written and verbal.4. Ability to multitask and navigate between phone, chat, and email support seamlessly.5. Strong problem-solving skills and a customer-centric mindset.6. Familiarity with customer support software and ticketing systems.7. Proficiency in Microsoft Office and other relevant computer applications.
• Attendance Incentives
• HMO Day 1
Summary of role requirements:Looking for candidates available to work:Monday: Morning, Afternoon, EveningTuesday: Morning, Afternoon, EveningWednesday: Morning, Afternoon, EveningThursday: Morning, Afternoon, EveningFriday: Morning, Afternoon, EveningSaturday: Morning, Afternoon, EveningSunday: Morning, Afternoon, Evening1 year of relevant work experience required for this roleWorking rights required for this roleExpected start date for role: 25 September 2024Expected salary: ₱23,000 per month