Chat Support Representative

3 weeks ago

Metro Manila, Philippines Callhounds Global` Full time

Company: Callhounds Global BPO Corporation

Location: Eastwood City, Quezon City, Metro Manila

Job Type: Full-time

Shift Schedule: Shifting 

Work Setup: Work Onsite

 

About Callhounds Global BPO Corporation:

Callhounds Global BPO Corporation is a leading provider of exceptional customer service solutions, known for our commitment to excellence and innovation. We are currently seeking dedicated individuals to join our team as Customer Support Representatives, specializing in providing support through various channels, including phone answering, chat support, and email support.

 

Position Overview/Job Summary: 

CHAT SUPPORT 

 

Requirements and Qualifications:

• 6 months – 1 year of Chat support experience

• Knowledgeable in E-Commerce accounts

• Good communication skills (English conversant)

• Amenable to work on an onsite shifting schedule

• At least high school graduate (Old Curriculum) or Senior High school graduate

• Fresh graduates are also welcome to apply as long as with prior chat support experience

 

Duties and Responsibilities:

• Responding to customer queries in a timely and accurate way, via phone, email or chat

• Identifying customer needs and helping customers use specific features

• Analyzing and reporting product malfunctions

• Maintaining a positive, empathetic, and professional attitude toward customers at all times

• Responding promptly to customer inquiries

• Communicating with customers through various channels

• Acknowledging and resolving customer complaints

• Performing other tasks as required by the client

• Regularly aiming to improve the quality of customer interactions

• Being a team player; having fun and working with a team to hit client targets
Summary of role requirements:

Looking for candidates available to work:Monday: Morning, Afternoon, EveningTuesday: Morning, Afternoon, EveningWednesday: Morning, Afternoon, EveningThursday: Morning, Afternoon, EveningFriday: Morning, Afternoon, EveningSaturday: Morning, Afternoon, EveningSunday: Morning, Afternoon, Evening1 year of relevant work experience required for this roleWorking rights required for this roleExpected salary: ₱20,000 per month

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