Technical Support Analyst

3 days ago

Metro Manila, Philippines Cambridge University Press & Assessment | Manila Remote Work Freelance Full time

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. 

  

We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila.  This team is responsible for resolving technical issues involving Cambridge digital products and platforms reported by our external and internal customers.  
  

Why Cambridge? 

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding. 

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one. 

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for. 

  

What can you get from Cambridge? 

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.  

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.  

 

What will you do in this role? 

The Technical Support Analyst role will be tasked with providing technical support to our external customers (administrators, users and teacher) and Cambridge Sales and CS Teams for one or more business streams. You will be investigating issues to provide successful resolution and liaise with senior technical team members.  

You would also be expected to manage a technical investigation in the following ways:  

Accepting the customer's issue and gathering technical information (email and phone support).  Responsible for resolving basic and complex customer issues.  Analyze the symptoms of a technical problem to identify the underlying problem.  Dealing with any queries and resolving them on a timely basis. 

 

What makes you the ideal candidate for this position? 

Our ideal candidate is someone with strong English communication skills and a Technical Support background. You are our ideal candidate if you are a team player, computer-literate, possess confident email and telephone manners, and have good attention to detail.  

Amenable to work for a Amenable to work in shifting schedules.  Previous experience in a technical support (at least one year experience) or customer service role  Effective time management skills.  Good decision-making skills  Good oral and written communication skills

 

Please also note that this role will be expected to work in a fixed-term employment for either 4 or 9 months.

  • Technical Support Representative

    2 weeks ago

    Metro Manila, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...

  • Technical Support Analyst

    3 days ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

  • Technical Support Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Technical Support Analyst provides application and technical support to customers, answering complex questions on function and usage of the product via telephone and/or internet. This position will support Infor Process Automation product and will provide 24 x 7 coverage for customers in US and non-US timezone. Support includes functional analysis, program...

  • Technical Support Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

  • Technical Support Analyst, Senior

    3 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Technical Support Analyst, Senior Country Philippines City Manila Job ID 40126 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid The Senior Technical Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the...

  • Service support analyst

    3 weeks ago

    Metro Manila, Philippines B2BE GSS Sdn Bhd Full time

    Looking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...

  • Technical Support Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Reporting to the Support Manager, the Product Support Analyst is responsible for providing world-class technical support for the Workforce Management application to Infor's enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects...

  • IT Technical Support | Dayshift AU

    3 weeks ago

    Metro Manila, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with...

  • Technical Support Specialist

    2 weeks ago

    Metro Manila, Philippines YONDU INC. Full time

    Employment type: Project-based Work setup: Onsite 100% in MakatiPlease only apply if you're willing to work onsite and travel locally to meet client's distributors across the country (Luzon, Visayas, Mindanao) for Rollout for about 2-3 weeks. Highly preferred someone that has field experience in tech support and functional exposure. Job Summary:The...

  • IT Support Analyst | Alabang

    3 days ago

    Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Are you ready to step up and advance your career in IT? Join our team of dedicated professionals who are passionate about technology and committed to innovation.YOU DESERVE THE BEST - Enjoy these Perks!Comprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...

  • Technical Helpdesk Analyst | Work At Home

    5 days ago

    Metro Manila, Philippines Concentrix Philippines Full time

    Why Concentrix:Prepare for a game-changing career adventure filled with fun, growth, and endless possibilities!As a five billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You'll find the runway and resources to build the career you've always imagined.At Concentrix, we celebrate diversity, empower our...

  • Service Desk Analyst/Technical Support

    3 days ago

    Metro Manila, Philippines HCL Technologies Philippines Inc Full time

    QualificationsBachelor's/College Degree, Computer Science/Information Technology or equivalent is preferred, but not required.At least 1-4 year(s) of working experience in the related field is required for this position (Service Desk, Helpdesk, Technical Support)Excellent communication skills.Must be ok with working in a shifting schedule.Must be amenable to...

  • IT Technical Support

    3 weeks ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...

  • IT Technical Support

    4 weeks ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...

  • Technical Analyst

    1 week ago

    Metro Manila, Philippines Outwork Staffing Full time

    Location: Fully Remote Schedule: M-F 9am to 5pm NZ Salary: $1500-2000 USD A dynamic company specializing in custom software development, mobile app creation, and web application solutions is seeking a Technical Analyst with significant career growth potential within the organization. This hybrid role will initially require handling various responsibilities,...

  • Technical Analyst

    2 days ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    With over 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.Technical Analyst, be 100% YOU with MicroSourcingA Technical Analyst is expected to:We are currently seeking highly motivated team players to research, create and maintain technical data to a high level of...

  • Junior C# Developer

    3 weeks ago

    Metro Manila, Philippines Developer Soft and Technical Support Sea Inc. Full time

    About UsDevsoft Philippines develops UI components as well as report generation and visual data display solutions targeting .NET, HTML/JS, and VCL. Over the course of more than 20 years in business, our development teams have amassed profound experience in many software development fields.We are seeking motivated individuals who are willing to learn and...

  • IT Technical Support

    3 weeks ago

    Metro Manila, Philippines Digido Finance Corp. Full time

    RESPONSIBILITIES:Provides technical support function for IT-related issues across the CompanyCreates and maintains complete documentation relative to IT support via a ticketing system (Spiceworks, Jira, etc.)Communicates with internal and external stakeholders to enhance the understanding of the issues, and verify that an appropriate resolution has been...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines YONDU INC. Full time

    Employment type: Project-based Work setup: Onsite 100% in MakatiPlease only apply if you're willing to work onsite and travel locally to meet client's distributors across the country (Luzon, Visayas, Mindanao) for Rollout for about 2-3 weeks. Highly preferred someone that has field experience in tech support and functional exposure. Job Summary:The...