Order Management Specialist
3 weeks ago
Job Description
Receive and review incoming orders.Verify order details, including product availability, shipping addresses, and payment status.Accurately encode order information of client in NextGen Dashboard, Corepass, Mobile Core and Zeta Portal Create quotation using Salesforce and Mobile CoreConduct validation and confirmation of orders for production of vouchers and cardsAccurately and timely issuance and distribution of digital products to the clients Accurately revalidate expired paper and digital vouchers Correctly prepare Reimbursement Summary (RS) for order cancellations and replacements of expired vouchers Correctly encode content of the Reimbursement Summary on the Queueing System for proper tracking and recording of transfer of vouchers Conduct validation and confirmation of orders from SM Treasury, SM SLA and SM Prime for production of vouchers Coordinate deliveries between Logistics and SM Treasury, SM SLA, SM Prime Orders and customers with revalidated vouchers Communicate with customers regarding order status, delivery times, and any issues.Resolve customer complaints and order discrepancies promptly and professionally.Provide exceptional service to ensure customer satisfaction and retention.JOB REQUIREMENT
College Graduate At least 1 year experience in a process/finance related environment Communication Skills: Communicates clearly and effectively with colleagues Typing Skills: Able to type with speed and accuracy Keen eye for details and naturally vigilant Exposure to internal systems is a plus (Corepass, etc) Proficient in Microsoft Office (MS Excel, Word,) Demonstrates business ethics Team player Strives for improvement Ensure completeness of documents for new clients Accurate client and merchant information in Corepass, Mobile Core and S+ Cut off time of Operations must be complied with Correctly validated request for replacement of expired/damaged vouchersAPPLY NOW
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