Current jobs related to Customer Experience Associate II - Pasay City - Conduent Business Services Philippines, Inc.

  • Customer Experience Associate I

    4 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    5 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate

    2 days ago

    Cebu City, Central Visayas, Philippines Eteam Full time

    Key Skills and QualificationsAt Eteam, we are looking for a highly motivated and skilled Customer Experience Associate to join our team. To be successful in this role, you will need to have at least a SHS graduate and college graduate with or without BPO experience. Good to excellent communication skills are essential, as well as average computer navigation...

  • Customer Experience Associate I

    2 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    We deliver mission-critical services and solutions to Fortune 100 companies and governments. This role involves performing business support or technical work, using data organizing and coordination skills to achieve exceptional outcomes for clients.Key Responsibilities:Perform tasks based on established procedures and apply experience and skills to complete...

  • Supervisor, Customer Experience

    2 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people who rely on them. You will personally thrive, make a difference and be part of a culture that values individuality.Key responsibilities include:Assisting others in achieving goals.Managing...

  • Customer Experience Associate

    2 days ago

    Quezon City, National Capital Region, Philippines KMC Solutions Inc Full time

    The Customer Experience Associate is a key member of our team at KMC Solutions Inc, responsible for delivering exceptional customer service and support. The ideal candidate will be a highly organized and efficient individual with excellent communication skills.Main Responsibilities:Front Desk Management:Provide support on the reception/front desk, answering...

  • Supervisor, Customer Experience

    5 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Support Associate

    3 days ago

    Pasay, National Capital Region, Philippines Gratitude Philippines Full time

    Job SummaryGratitude Philippines seeks a highly motivated Customer Support Associate to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide high-quality customer service and support to clients via various communication...

  • Supervisor, Customer Experience

    2 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Summary of job description: Assist others in achieving goals, manage hiring and termination actions, and supervise daily tasks of business, technical support, and production teams.Broad technical expertise and industry knowledge.Ability to manage hiring and termination actions and training for multiple employees.Manages performance appraisals and pay reviews...

  • Customer Experience Associate I

    2 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Description: Perform business support or technical work using data organizing and coordination skills. Apply experience and skills to complete assigned work. Work within established procedures and practices with close supervision. Has basic skillset in a range of processes, procedures, and systems. Supports company goals by understanding team integration...

  • Customer Experience Associate III

    4 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Description Summary: Perform business support and technical work, utilizing data organization and coordination skills, to achieve company goals and provide quality services. Job Description: Performs business support or technical work, using data organizing and coordination skills. Expands skills within an analytical or operational process. ...

  • Procure to Pay Associate II

    2 weeks ago

    Cebu City, Central Visayas, Philippines Alstom Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide,...

  • Customer Experience Associate I

    6 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. Entry-level...

  • Supervisor, Customer Experience

    3 months ago

    Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises...

  • Client Relations Associate

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Focus Global Inc. Full time

    Client Relations AssociateThe Client Relations Associate will play a vital role in delivering exceptional customer support experiences by fostering strong relationships with our clientele. As a key member of the Focus Global team, you will be responsible for ensuring seamless communication with customers, in-house designers, project coordinators,...

  • Sales Associate

    3 weeks ago

    Pasay, National Capital Region, Philippines UpSkill MNL Full time

    UpSkill MNL is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers in the store and on the phone, and contributing to the team's daily sales goals. Key responsibilities include: * Greeting customers in a friendly and...

  • Payroll Analyst II

    3 weeks ago

    Quezon City, National Capital Region, Philippines Thermo Fisher Scientific Full time

    Payroll Analyst II role involves ensuring timely and accurate processing of payrolls for Philippines, Australia, and New Zealand, with a focus on compliance and regulatory requirements. Thermo Fisher Scientific is a world leader in serving science, with annual revenue exceeding $30 billion. Our mission is to enable our customers to make the world healthier,...

  • Sales Associate

    2 weeks ago

    Pasay, National Capital Region, Philippines Gainstrong Careers Full time

    Job Overview:Gainstrong Careers is seeking a skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales growth.Key Responsibilities:Provide a positive customer experience by greeting customers, answering questions, and offering assistance.Ensure customers are satisfied...

  • Sales Associate

    2 weeks ago

    Pasay, National Capital Region, Philippines Gainstrong Careers Full time

    Gainstrong Careers is seeking a skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales growth.Key Responsibilities:Welcoming customers with a smile and directing them to the appropriate store sections or aisles.Ensuring customers are satisfied by providing excellent...

  • Payroll Analyst II

    2 weeks ago

    Quezon City, National Capital Region, Philippines Thermo Fisher Scientific Full time

    Thermo Fisher Scientific seeks a Payroll Analyst II to ensure timely and accurate processing of all weekly, fortnightly and monthly payrolls for Philippines, Australia and New Zealand. The ideal candidate has 3-5 years of payroll experience, with a strong understanding of payroll processes, systems and regulatory requirements.

Customer Experience Associate II

5 months ago

Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.

Functional Knowledge

  • Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports the achievement of company goals by integrating teams for the best outcome.

Impact

  • Impacts a team through quality of services and information provided.
  • Follows standardized procedures and practices and receives moderate supervision and guidance. 

Leadership

  • Has no supervisory responsibilities.
  • Manages own workload.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.