Client Relations Associate

22 hours ago


Mandaluyong City, National Capital Region, Philippines Focus Global Inc. Full time
Client Relations Associate

The Client Relations Associate will play a vital role in delivering exceptional customer support experiences by fostering strong relationships with our clientele. As a key member of the Focus Global team, you will be responsible for ensuring seamless communication with customers, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules.

Key Responsibilities:
  • Stakeholder communications: Engage with customers to ensure proper coordination and resolve any after-sales service issues.
  • Relationship management: Build trust and rapport with customers to maintain strong, engaging relationships.
  • Product knowledge: Develop a thorough understanding of Focus Global's products to provide tailored support to customers.
  • Resolution: Monitor customer queries, identify optimal solutions, and ensure prompt escalation to relevant stakeholders.
  • Documentation and analysis: Track recurring customer concerns, assess service quality, and recommend improvements to concerned departments.
  • Process improvements: Develop strategies to enhance customer service operations, productivity, and profitability systems.

You are an ideal candidate if you:

  • Hold a Bachelor's Degree in Hospitality Management, Business, or a related field.
  • Have experience using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools.
  • Can quickly set up courses of action for sudden customer concerns or operational needs.
  • Possess excellent interpersonal skills and a genuine desire to help people.
  • Are excited about collaborating with cross-functional teams and sharing ideas.


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