Customer Service Associate
3 weeks ago
Location: Paranaque City
Schedule: On site/Monday-Friday
Qualifications:
Bachelor's Degree in any specialization At least with 1 year experience customer/client serviceDemonstrates customer orientation and excellent customer service skillsCan proficiently speak, read and write in EnglishStrong organization skills, attention to detail and follow through to resolve any outstanding issues Computer-literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)Excellent telephone manner with clear, concise and professional interpersonal skillsAbility to accurately collect information in order to understand and assess the clients’ needs and situation Will be trusted to secure and maintain confidential information Ability to perform administrative activitiesResponsibilities:
Receive inbound inquiries via multiple channels (phone, email, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns. Fully document all cases in case management application. Take ownership of all Contact assigned tasks, initiatives, and inquiries and assure that they are resolved and completed expertly and with a higher level of quality. Attend to and process customer inquiries and request by applying Global Contact standard operating procedures and utilizing analytical skills for resolution. Develop understanding of Global Services operations and the Johnson &Johnson organization.Continuously improve call handling skills, systems knowledge and communications skills, thus, improving customer service levels.Must be willing to work onsite in Parañaque City-
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