E-Commerce Application Support Analyst

2 weeks ago


Metro Manila, Philippines INCEPTIGON INFORMATION TECHNOLOGY SERVICES Full time

ROLE: ECOMMERCE APPLICATION SUPPORT ANALYST 

 RESPONSIBILITIES: 

• 2nd level systems support and problem resolution in accordance with SLAs to ensure system availability. 

• Monitor and ensure the operation of critical eCommerce and Digital IT systems. 
• Escalation of resolution to next-level support or third party. 
• Liaising with users to obtain specific details about a problem or request. 
• Call administration - Maintain an up-to-date status of a logged issue/request. 
• Daily checks and data reprocessing when errors occur. 
• Liaise with the Test Team to ensure continuous improvement of test scripts to minimise support issues. 
• Work with and train users to leverage SRG systems to meet business objectives. 
• Identify and resolve web content and functional issues. 
• Liaise with the developers and vendors to resolve more complex issues.,  


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