Junior Application Support
5 days ago
We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
*This is an onsite position at The Sanctum, North EDSA, Quezon City.
What does a day in the life as a Technical Support (SaaS/Applications) look like?
Communicate with customers over email, chat, and phoneTriage Inbound Support tickets by categorizing them according to predefined requirementsManage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file Jira tickets for the R&D team.Work with the Education team to create knowledge articles for the customers.Become a product expert and provide customers with best practices on product usage.Bring your creative thinking, strategies, and ideas to advance growthLearn from others and develop yourself as a customer service professional What are the required qualifications for a Technical Support (SaaS/Applications) ?2-3 years of experience in a successful customer/technical support role in a B2B SaaS company or similar roleHave excellent verbal and written communication skills in EnglishAvailable to work in rotating shifts to support our 24/7 coverageFamiliar with Zendesk and JiraSomeone who enjoys talking to peopleA great communicator who can easily explain complex issuesHave a customer-focused attitude and put customers first in all interactionsGoal-oriented, motivated, and able to adapt quicklyHigh level of organization and great attention to detailUses a great sense of humor to overcome any obstacleManaging and resolving support tickets is a breeze for youMust be willing to work onsite Having these qualifications are helpful, but not required Basic knowledge of HTML and CSS Ninja Perks and BenefitsAdherence to government-mandated benefitsRetirement Savings Program with Company MatchingLife InsuranceHMO on day 1Paid time off, birthday leaveBonus and incentive plansOpportunities for skills training and personal and professional developmentEmployee Referral ProgramBeautiful office space (for onsite employees)Free lunch provided daily (for onsite employees)Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?
-
Junior Technical Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines 8x8 Full timeJunior Technical Support Engineer page is loaded Junior Technical Support Engineer Apply locations Cebu-8x8 Asia Manila-8x8 Asia time type Full time posted on Posted Yesterday job requisition id R537 At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in...
-
Application Support
5 days ago
Manila, National Capital Region, Philippines AXA Philippines Full timeDESCRIPTIONHandles the day-to-day information technology (IT) operations and assists service desk in supporting end users. Will handl tion assets including AXASOL, MA e L2 support for Digital Distribution assets including AXASOL, MABI QUALIFICATIONSAt least 3 years experience in Application Support for Digital and Core SystemsITIL v4 PrinciplesSalesforce and...
-
Jr. Application Support Analyst
3 hours ago
Manila, National Capital Region, Philippines Emapta Full timeMeet our client, an organization that stands as a trailblazer in the field of business-to-business payment fraud prevention. Serving as a beacon of trust, they empower businesses to navigate the intricate landscape of financial security. Their innovative cloud-based platform not only sets the stage for fortified supplier data verification but also ensures...
-
Junior Application Architect
2 weeks ago
Manila, National Capital Region, Philippines Bank of the Philippine Islands Full timeResponsibilitiesCollaborate with senior architects/head to determine business-specific application needs.Compile and implement application development plans for new or existing applications.Lead the application development team and supervise the design, testing, and modification stages.Demonstrate application prototypes and integrating user feedback.Write...
-
application support
5 days ago
Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full timeQUALIFICATIONS At least 3 years experience in Application Support for Digital and Core SystemsITIL v4 PrinciplesSalesforce and CRM applicationsSQL/C# scripting with programming Preferrably with Certification:ITIL Foundation
-
Junior Engineer
2 weeks ago
Manila, National Capital Region, Philippines Lycopodium Limited Full timeWith offices in Australia, Philippines, Africa, and Canada, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and learning from renowned subject matter experts, we can offer you a diverse career that could...
-
Web Application Support
2 days ago
Manila, National Capital Region, Philippines VeritasPay Philippines, Inc. Full timeJob Summary:We are seeking a skilled C# Web Application Support professional to join our team. The successful candidate will be responsible for providing support and maintenance to our existing web applications. The ideal candidate should have strong problem-solving skills, be customer-focused, and be comfortable working in a fast-paced environment.This...
-
Application Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines I-Remit, Inc. Full timeHelp Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights Application Support Specialist is responsible for providing first level technical support for the organization's internal applications and to ensure that user concerns and inquiries are appropriately addressed.Job...
-
Junior Estimator
2 weeks ago
Manila, National Capital Region, Philippines Private Advertiser Full timeAre you a Junior Estimator (Remote) with experience quoting and pricing joinery items? We are looking for a remote Junior Estimator to join our team You'll help review project details, manage materials, and prepare quotes for our clients.This is a work-from-home role and applicants must have estimating experience within the joinery/construction...
-
Junior Designer
2 weeks ago
Manila, National Capital Region, Philippines Recooty Full timeAbout Us: Block Dojo is a 12-week, in-person programme that helps evolve your business from an idea into an incorporated company that is revenue-generating. We are the UK's top blockchain incubator having secured 24% of all UK blockchain funding rounds in 2022 (Beauhurst).Position Overview: As a Junior Designer at Block Dojo you will work closely with our...
-
Applications Support Analyst
2 weeks ago
Manila, National Capital Region, Philippines GMA Network, Inc. Full timePosting Date: April 16, 2024Expiry Date: May 31, 2024 Applications Support Analyst Position Responsibilities: This position is to provide operational and technical support to the users of business applications and to ensure that the business benefits of applications continue to be achieved throughout their lifespan. Job Requirements: a.) Graduate of BS...
-
Application Support Technician
2 weeks ago
Manila, National Capital Region, Philippines Cambridge University Press Full timeDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for Application Support Technicians who will be part of our Application Support Team. This team is responsible for...
-
Junior SQL Specialist
2 weeks ago
Manila, National Capital Region, Philippines SupportNinja Full timeWe're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....
-
Application Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines AXA Philippines Full timeMain Responsibilities: Provide L2 Support for the Health Insurance System.Record all communication and steps taken with customers related to incidents in Service Now appropriately.Follow internal processes and complex instructions.Ability to research and think outside of the box when handling complex issues.Ability to identify gaps in internal processes,...
-
Application Support Specialist
3 weeks ago
Manila, National Capital Region, Philippines AXA Philippines Full timeMain Responsibilities: Provide L2 Support for the Health Insurance System.Record all communication and steps taken with customers related to incidents in Service Now appropriately.Follow internal processes and complex instructions.Ability to research and think outside of the box when handling complex issues.Ability to identify gaps in internal processes,...
-
Application Support Analyst
1 week ago
Manila, National Capital Region, Philippines Information Professionals, Inc. Full timeActively identifying incidents and as necessary managing the incident resolution process, providing service recovery while managing client communications and their expectations.Proactive management of business critical real-time trading systems, middle office systems, back office and settlement systems, identifying issues and potential problem...
-
Web Application Support
2 weeks ago
Manila, National Capital Region, Philippines SupportNinja Full timeWe're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....
-
Hiring For the Immigration Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines Support Star Corporate Full timePosted: 20 days ago Openings: 50 Applicants: 28 Experience - minimum 2 yearsGraduation is mandatoryPackage - 4.5 LPA to 5.5 LPALocation - GurgaonShift - 24*7 / Rotational week offBoth side cabExcellent Communication skillRequired Candidate profileFor further details contactHR Gayathri E-mail - Skills highlighted with '' are preferred keyskills Hiring...
-
CSSC Application Engineer
2 weeks ago
Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full timeContribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and...
-
CSSC Application Engineer
2 weeks ago
Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full timeContribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and...