System Analyst

4 days ago


Metro Manila, Philippines Sysgen RPO, Inc. Full time

 

Responsibilities: 

• Serve as the first point of contact to the Business Systems team 

• Provide support for Systems incidents and challenges escalated from the T-Brewery Network 

• Co-ordination of application upgrades and minor works activities with external vendors and internal teams. 

• System implementation and configuration for various business applications 

• Work closely with IT stakeholders and third-party vendors to deliver on outcomes. 

• Assist with continual system & process improvements 

• Working with the application vendors to ensure they deliver according to agreed SLA’s. 

• Co-ordination and resolution of technical issues as identified analysts. Escalate and triage with vendor(s) where necessary 

• Work closely with other members of the team to deliver IT / Business Systems projects and business deliveries. 

 

Technical Skills: 

• Previous experience with POS and QSR management systems (Redcat desirable) 

• Strong knowledge of business application support and management in a dynamic environment 

• Understanding of Microsoft Windows operating systems, including basic network support 

• Experience with providing remote support 

• Excellent business communication skills with internal stakeholders and external vendors 

• Excellent customer service focus


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