Process Associate

4 days ago

Metro Manila, Philippines Genpact Services LLC Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Process Associate, Customer Service 

In this role, CSR is responsible for providing assistance to our customers by addressing their inquiries related to eligibility, benefits and claims.  

Responsibilities 

  • Answers questions & resolves issues based on phone calls/letters from members, providers & plan sponsors, categorizing level of priority of requests & coordinating with the appropriate staff.  

    • Documents & tracks contacts with members, providers & plan sponsors  

      • Determines applicable coverage provisions & verifies member plan eligibility.  

        • Associates & explains eligibility and benefits of the member with how the claim or reimbursement is handled or processed.  

          • Processes correspondence requests depending on the customers’ needs. 

            Qualifications we seek in you 

            Minimum Qualifications 

            • College Level  

              • Excellent Written and Communication skills 

                Preferred Qualifications/ Skills 

                ·         Preferably with healthcare background but no BPO experience required 

                ·         Willing to work shifting schedules and onsite 

                ·         Able to multitask 

                ·         Strong understanding of medical terminologies 

                ·         Demonstrate accuracy and attention to detail. 

                Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

                Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.   

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