Assessment Processing Associate

2 weeks ago

Manila, National Capital Region, Philippines Cambridge University Press Full time

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for an Assessment Processing Associate to join our Manila Team where you will be responsible for ensuring the day-to-day tasks of Despatches Operations processes are carried out accurately and efficiently, and working collaboratively with colleagues both here and in the UK.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the perfect environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do for this role?

As an Assessment Processing Associate, you will be:

  • Responsible for accurate, timely and secure production of Modified despatch paperwork and weekly print reporting
  • Review and update working documents and procedures to ensure they are up-to-date and accurate
  • Problem-solving and assisting with day-to-day issues that may arise and require investigation, direction or escalation.
  • Responding to customer queries within agreed Service Level Agreements (SLAs) and escalating them when necessary.
  • Assist across all work streams and subteams within Despatches to ensure accurate and timely delivery of our business requirements.

What makes you the ideal candidate for this role?

As an Assessment Processing Associate, you will play a crucial role in the examination administration process, working collaboratively with colleagues across the organisation.

We do not expect that you will necessarily have previous experience working in our field. We will provide you with the training and support you need to succeed. One thing you must bring, and share, is a great attitude. What we do is important, and we are passionate about exceeding our own and our customers' expectations.

The following will help you be an ideal candidate for this post:

  • Excellent written and verbal communication skills in English and the ability to provide excellent customer service.
  • Strong organisational and time management skills to manage timely completion of multiple tasks.
  • A high level of accuracy and attention to detail.
  • Ability to work effectively under pressure and to demanding deadlines.
  • Ability to learn new skills and processes quickly.
  • Strong team player with the ability to work independently when required.
  • Good working knowledge of Microsoft Office (Excel, Outlook, Word and Power Bi)
  • Amenable to work in a hybrid setup, following UK hours.

If you are driven by the desire to help others and to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.


#J-18808-Ljbffr

  • Assessment and Development Specialist

    7 days ago

    Manila, National Capital Region, Philippines Rex Education Full time

    The Assessment Development Specialist is responsible for the overall design and construction of assessments or tests. They focus on creating the structure and content of the entire assessment, which may include selecting the types of items to be used, defining the content domains to be covered, and determining the weighting of different sections or topics....

  • Invoice Processing Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Carnival Corporation & plc Full time

    Job DescriptionCASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has an Invoice Processing Associate role available. Only candidates located in the Philippines to apply. Job Summary: As an Invoice Processing Associate, you will be responsible for efficiently and accurately processing invoices, ensuring...

  • Assessment Operations Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.We are looking for an Assessment Operations Coordinator to join our Exams Services Manila team. The role will support the Exam Services...

  • Process Associate

    6 days ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Business Process Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Business Process Associate (Manila) page is loaded Business Process Associate (Manila) Apply locations Quezon City time type Full time posted on Posted Yesterday job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental...

  • Process Associate

    19 hours ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Process Associate

    6 days ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Loans Processing Associate

    2 weeks ago

    Manila, National Capital Region, Philippines City Savings Bank Full time

    We currently need a Loans Service Associate who will be based in our Head Office. The successful candidate will be responsible for the following: Review all loan applications with "FOR BOOKING" status in the system.Ensure completeness of documentary requirements based on the the product parameters.Ensure details/information on submitted documents matched...

  • Loans Processing Associate

    3 weeks ago

    Manila, National Capital Region, Philippines City Savings Bank Full time

    We currently need a Loans Service Associate who will be based in our Head Office. The successful candidate will be responsible for the following: Review all loan applications with "FOR BOOKING" status in the system.Ensure completeness of documentary requirements based on the the product parameters.Ensure details/information on submitted documents matched...

  • Sales Assessment Officer

    2 days ago

    Manila, National Capital Region, Philippines Colcap Servicing Pty Ltd - Philippine Branch Office Full time

    Are you ready to embark on an exhilarating journey in the world of risk management and compliance? Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team as a Sales Assessment Officer By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a...

  • Loans Processing Associate

    2 weeks ago

    Manila, National Capital Region, Philippines City Savings Bank Full time

    We currently need a Loans Service Associate who will be based in our Head Office. The successful candidate will be responsible for the following:Review all loan applications with "FOR BOOKING" status in the system.Ensure completeness of documentary requirements based on the the product parameters.Ensure details/information on submitted documents matched with...

  • 2021 Trainer

    2 weeks ago

    Manila, National Capital Region, Philippines Offshore Business Processing Full time

    Work with a team that values your skills and ideas. Apply for this promotion and set your career to the next level To train, support, and mentor associates on required skills per client requestTo assist the Training Supervisor with tasks and responsibilities related to the postTo set a timeline or training calendar cycle, which promotes increased...

  • Alabang | Process Associate | Automotive Account

    3 days ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Recruitment Associate

    19 hours ago

    Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    The Recruitment Associate responsibilities include scheduling calls and interviews, maintaining candidate database and handling paperwork. Ultimately, you'll help us hire efficiently and keep our hiring process running. RESPONSIBILITIES:Conduct interviews to assess communication skills and gauge job fit for entry level positions (CSR, TSR and Sales...

  • Alabang| PHRN Certified| Process Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Alabang| PHRN Certified| Process Associate

    3 weeks ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for an Operations Team Lead to join our Manila Commercial...

  • Audit Associate

    1 week ago

    Manila, National Capital Region, Philippines Digital Consulting PH Full time

    Work Set up: Remote Work Set upWork Shift: US Shift | Monday to Friday POSITION OVERVIEW:We are seeking a detail-oriented and motivated Audit Associate to join our public accounting firm. The Audit Associate will be responsible for supporting audit engagements, performing detailed financial analysis, and ensuring compliance with applicable standards and...

  • Customer Service Associate

    6 days ago

    Manila, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time

    Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Customer Service. At Amazon, we value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for one of the following...

  • Processing Associate

    2 weeks ago

    Manila, National Capital Region, Philippines WTW Full time

    The Role Must be proficient in the following activities and effectively and accurately undertake this work as requested by the Team Manager, Market Lead, or MSM: Auto ID issuance Midterms Cert Holder Clean-Up Certificate renewal AID Renewal New account/client set up Research Issues, handle escalations and resolve basic to complex account inquires ...