Associate Technical Service Representative

2 weeks ago

Metro Manila, Philippines Global Payments Process Centre, Inc. Full time

Job Summary:

As an Associate Technical Service Representative, you will work directly with POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues.

 

Typical support calls are related to:

Basic network connectivityBasic Windows user settings and configurationPOS (point-of-sale) software application supportSoftware UpgradesFile sharing

 

Qualifications/Educational Requirements:

At least 1 year customer service experience, preferably in a call center environment.Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred.High School Diploma or equivalent requiredFlexible in shifting / rotational scheduleWilling to work onsite in Vertis North, Quezon CityCan start on JULY 8, 2024

 

Major Job Responsibilities/Duties:

In a customer service call center, provide first-tier support for retail stores and restaurants using the client's point-of-sale software solutions.Resolve end-user issues through step by step instructions related to hardware, software and networking support.Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.Log all support requests and escalations in ticketing system.Use remote connect capabilities to resolve issues when necessary.

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