Alabang | Process Associate | Automotive Account

1 week ago

Metro Manila, Philippines Genpact Services LLC Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Process Associate, Customer Service - Automotive 

In this role, agents will Communicate with the suppliers from the United States (US) and Canada to check and follow-up on repairs that are in various incomplete status aassist the suppliers on completing the Repair Orders be released for payment.  

  

RESPONSIBILITIES:  

A high-level description of services to be provided is as follows (the “Services”):   Evaluate Repair Order status   Communicate with the suppliers from the United States (US) and Canada to check and follow-up on repairs that are in various incomplete status •   Assist the suppliers on completing the Repair Orders be released for payment  Assess to Complete, Cancel or Void the Repair Orders and or Invoices •   Liaison with other department to help resolve the supplier’s issue/s and update the Auto Integrate (AI) System   Communicate with the suppliers from the United States (US) and Canada in order to update their Payment Terms and or Enrollment Validation & Documentation:  Data entry for recall notices for documentation and mailed out within 10 business days for US customers 60 days Canadian customer recalls • Communicate with the suppliers from the United States (US) and Canada to verify and document completion of work.  

  

Minimum Qualifications  

HS Graduate required  Must be flexible to work any schedule.  Ability to work in a fast-paced and high volume service center.  

   

Preferred Qualifications  

Proficient computer skills and attention to detail.  Ability to type 30 wpm minimum with 85% accuracy.  Excellent English oral and written communication skills - using proper grammar with smooth flow.  

  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube and Facebook. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

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