Technical Support Analyst

2 weeks ago

Manila, National Capital Region, Philippines Infor Inc. Full time

Technical Support Analyst provides application and technical support to customers, answering complex questions on function and usage of the product via telephone and/or internet. This position will support Infor Process Automation product and will provide 24 x 7 coverage for customers in US and non-US timezone. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned product and basic knowledge of operating environments.

  • Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
  • Assists in testing of new versions of operating systems, environments by loading new versions and verifying compatibility with Infor Process Automation products, reporting any anomalies to development.
  • Participates in special projects providing support of new product installations and/or teach other Analysts installation procedures, features of operating systems, etc.
Basic Qualifications:
  • Bachelor's degree in business or computer science or has equivalent technical training and/or work experience.
  • 3 yrs. experience in related industry or software/technical support.
  • Possesses working knowledge of operating environments and basic knowledge of product functionality.
  • Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, product programming.
  • Advanced problem solving and analytic skills.
Preferred Qualifications:

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that's why we created a policy that you can read here .

#J-18808-Ljbffr

  • Technical Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

  • Technical Support Analyst, Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Technical Support Analyst, Senior Country Philippines City Manila Job ID 40126 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid The Senior Technical Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the...

  • Technical Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Reporting to the Support Manager, the Product Support Analyst is responsible for providing world-class technical support for the Workforce Management application to Infor's enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects...

  • Technical Support Representative

    7 days ago

    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...

  • IT Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...

  • IT Technical Support

    3 weeks ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. The position will ensure systems and products are maintained, monitored and supported in line with business...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines YONDU INC. Full time

    Employment type: Project-based Work setup: Onsite 100% in MakatiPlease only apply if you're willing to work onsite and travel locally to meet client's distributors across the country (Luzon, Visayas, Mindanao) for Rollout for about 2-3 weeks. Highly preferred someone that has field experience in tech support and functional exposure. Job Summary:The...

  • Service support analyst

    2 weeks ago

    Manila, National Capital Region, Philippines B2BE GSS Sdn Bhd Full time

    Looking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...

  • Service support analyst

    3 weeks ago

    Manila, National Capital Region, Philippines B2BE GSS Sdn Bhd Full time

    Looking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...

  • L3 Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines BDO Unibank Full time

    Email The position will be responsible in supporting platforms and applications under the Data and Analytics team in IT Group. He/She supports the continuous functioning of the platform on areas such as governance, IT operations processes (methodologies, processes, and tools), and platform administration and is also expected to support the development and...

  • Software Technical Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Software Technical Analyst page is loaded Software Technical Analyst Apply locations Quezon City time type Full time posted on Posted Today job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our...

  • Technical Helpdesk Analyst

    17 hours ago

    Manila, National Capital Region, Philippines Concentrix Philippines Full time

    Why Concentrix:Prepare for a game-changing career adventure filled with fun, growth, and endless possibilitiesAs a five billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You'll find the runway and resources to build the career you've always imagined.At Concentrix, we celebrate diversity, empower our...

  • Technical Business Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Axos Clearing LLC Full time

    Technical Business Analyst page is loaded Technical Business Analyst Apply remote type Onsite locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id JR147 Axos Clearing LLCAbout This JobAnalyzes data and creates reports to identify trends and insights. Assists in developing strategies to improve business...

  • Application Support Analyst, ProLaw

    2 weeks ago

    Manila, National Capital Region, Philippines Elite Technology Full time

    Application Support Analyst, ProLawJob Description:The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm's business objectives. The Support Analyst leverages advanced software troubleshooting skills, strong business acumen, and proven customer soft skills to proactively resolve simple to...

  • Technical Analyst for Lead Evaluation

    2 weeks ago

    Manila, National Capital Region, Philippines Yngen Holdings Group of Companies Full time

    Yngen Datacom Corp. is looking for Technical Analyst for Lead Evaluation who can work onsite in Alabang.What We Offer:Competitive pay based on experience and efficiency.A chance to work with a dynamic team in the tech B2B space.Description:We're seeking a proficient Technical Analyst to join our team. Your primary role will be to review technical posts,...

  • Technical Business Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Lone Wolf Technologies Inc. Full time

    We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent We want to...

  • Product Support Analyst, Senior

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    The Senior Technical Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team oriented environment....

  • 1st Line Support Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines Willis Towers Watson Full time

    Application helpdesk, covering both internal and external users. Provides technical support to the organization's internal/external users of computer applications and hardware (e.g., PCs, servers, mainframes). Installs and tests new software and upgrades and makes software available to technical users. Ensures that standard software images are installed,...

  • 1st Line Support Analyst

    3 months ago

    Manila, National Capital Region, Philippines Willis Towers Watson Full time

    Application helpdesk, covering both internal and external users. Provides technical support to the organization's internal/external users of computer applications and hardware (e.g., PCs, servers, mainframes). Installs and tests new software and upgrades and makes software available to technical users. Ensures that standard software images are installed,...

  • Senior Customer Technical Services Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Mastercard, Inc. Full time

    Senior Customer Technical Services Analyst Senior Customer Technical Services Analyst Mastercard, Inc. Manila, Philippines Senior Customer Technical Services Analyst Mastercard, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive Senior Customer Technical Services Analyst Our PurposeWe work to connect and power an inclusive, digital economy...