root cause jobs in Manila

Seven Seven Global Services, Inc. is seeking a skilled 3rd line support engineer in Metro Manila to handle escalated incidents, perform in-depth code level investigations, and drive root-cause analysis for complex issues.The role involves data gathering, testing, replication of incidents, and collaborating with Build Teams to implement reliable fixes....

A leading repair service company in Quezon City is looking for a dedicated professional to handle inspection and diagnosis of returned products. Responsibilities include documenting findings, performing validation tests, and analyzing customer complaints to resolve issues. The ideal candidate should have 1-3 years of experience and a diploma in a relevant...

KMC Solutions is seeking a Senior Application Support Engineer in the Philippines to isolate and resolve highly complex customer issues, including API integrations and backend services. The role involves partnering with Engineering, Product, and DevOps to drive product improvements and reduce escalations.The candidate will analyze SQL data, debug SaaS...

Confidential is seeking a Customer Experience Analyst to monitor frontline agent interactions across calls, emails, and chat, and perform root-cause analysis to uphold quality assurance and exceptional customer experience.The role includes transaction monitoring, reporting, targeted analysis, and calibration activities, with nesting and coaching support to...

DP World Philippines is seeking a Crane Supervisor to oversee maintenance of quay cranes and RTGs, with a focus on reliability and uptime. The role requires supervising technicians, coordinating preventive tasks, and supporting the Reliability team in root-cause analysis.You will manage spare parts, ensure safety policies, and work in shifts. A degree in...

Aprimo's R&D DevOps team is expanding its Azure-based, multi-tenant SaaS platform built with .NET/C#. You will use AI assistants for coding, root-cause analysis, and automation while maintaining CI/CD, IaC, and containerization. The role emphasizes incident response, security, cost optimization on Azure, and collaboration with development and security teams;...

SPX Express in Manila is seeking a detail-oriented RTS Operations specialist to manage end-to-end Return to Seller processes. You will coordinate with internal teams and vendors, perform root-cause analyses, and drive data-driven improvements across the RTS, claims, QA, and documentation workflow. The role emphasizes process optimization, adherence to SOPs,...

Encora Inc. is seeking a QE Specialist to ensure quality and performance of software products with emphasis on performance, automation, error-recovery, resiliency, and configurability. Location is Paseo De Roxas, Makati City, with a contract, WFH/Hybrid work mode. 6–8 years experience required, Bachelor’s in CS/Software Eng, strong Python and SQL skills,...

Coinbase is seeking a Complaints Analyst II to own full resolution of escalated consumer cases across Payments, Identity, Crypto, and Compliance. You will investigate root causes, partner cross-functionally, and drive timely outcomes within service levels from intake to closure.Requires 2+ years in consumer support and strong written communication. In-office...

Avaloq AG in Makati City, Philippines is seeking a detail-oriented L2 Application Support Engineer to provide second-level technical support for wealth management and digital online platforms. You will diagnose complex issues, implement solutions, and act as a bridge between end-users and development teams.You will document incidents, perform root cause...

AMCS Group is seeking a Software Support Engineer to join our Global Customer Support Team in Manila. You will provide first-line support for our cloud-based software solutions to customers across the EMEA region, with Dutch language proficiency required.You will document incidents in the CRM, perform root-cause analysis, and ensure timely resolutions while...

Coinbase is seeking a Complaints Analyst II to own escalated consumer cases from intake to closure within the Customer Experience team. You will investigate root causes using CRM tools and collaborate with Payments Risk, Identity, Crypto, and Compliance to resolve complex escalations. This full-time, on-site role is based in Hyderabad, India, requiring 2+...

Finastra is seeking a Technical Engineer in Manila to serve as the primary interface between clients and the Universal Banking Customer Support organization. You will troubleshoot and resolve complex issues, provide technical guidance, and work with cross-functional teams to ensure a world-class customer experience. You will replicate issues, perform...

Robert Bosch Group is seeking a seasoned Technical Communication & Relationship Management expert in Manila to lead cross‑functional liaison with Bosch Reutlingen and subcontractors. You will audit processes, track actions, and drive root-cause analysis and continuous improvement on packaging and manufacturing lines. The role requires 5+ years in...

El Camino Health is seeking a Complaint Handling Specialist in Manila. This role involves the intake, evaluation, and resolution of product complaints while ensuring compliance with internal procedures and relevant regulations. The ideal candidate will engage with cross-functional teams to enhance product quality and patient safety. The responsibilities...

Concentrix Philippines is seeking a Quality Specialist for UPA to support multiple accounts by designing quality processes, sampling key areas, analyzing results, and driving improvements. The role includes audits, system reviews, and maintaining quality governance for the Manila region. The position is based in Manila, at San Lazaro, and is a full-time role...

MicroSourcing, a leading Philippines-based provider of managed services, is seeking a Team Leader to lead a support team from a work-from-home setup with a shifting schedule. You will coach and manage performance, ensure SLAs, and drive improvements across processes and dashboards. You will partner with Training, BI, and Workforce Planning to optimize...

Finastra Philippines Inc in Manila is seeking a technical customer support specialist to handle raised issues with Finastra products, perform root-cause analysis, and guide junior colleagues. You will respond to requests, replicate issues, and provide clear solutions to ensure client satisfaction. The role requires 5+ years in fintech support, strong English...

Shopee Philippines is seeking an Analytics and Automations Engineer to move from manual processes to scalable analytics and automation. You will build visibility across operations, develop reliable reporting, and design workflows to speed up decision making while maintaining accuracy. In this role you will develop SQL- and Python-based solutions, create...

EviSmart™ in Manila seeks an L3 Support & Incident Lead to own the overnight shift on-site at BGC Taguig. You will diagnose incidents at 2am, determine root cause, and implement workarounds to keep the platform running. This role requires hands-on investigation, autonomous decision-making, and writing the runbook to document the morning fixes. Night shift...