root cause jobs in Cebu City

A healthcare company in Cebu is seeking a compassionate Doctor of Naturopathic Medicine to join their team. The ideal candidate will employ natural remedies and holistic approaches to treat patients, focusing on wellness and the root causes of illnesses. Key qualifications include a Doctorate in Naturopathic Medicine and strong clinical skills. This...

Xerox in Cebu City, Philippines is seeking an Escalation Specialist to manage and resolve escalations across supplies management. You will coordinate with service delivery teams, logistics partners, and account stakeholders to ensure service levels and customer satisfaction.The role involves root-cause analyses, corrective actions, and ongoing monitoring of...

Xerox is seeking an Escalation Specialist in Cebu City, Philippines, to manage escalations across customers, partners, and internal teams. You will investigate, resolve, and communicate proactively to ensure service levels and customer satisfaction.The role offers exposure to supplies management, logistics, and operational processes, with opportunities for...

Xerox Holdings Corporation in Cebu, Philippines is seeking an Escalation Specialist to manage and resolve complex escalations across customers, partners, and internal teams within Consumables Management. The role requires strong analytical and communication skills, with experience in incident management, data reporting, and process improvements. Onsite for...

About the role The L2 Technical Support / Application Support Analyst provides second-level technical and application support for business-critical systems and applications. This role focuses on in-depth troubleshooting, incident analysis, and root cause investigation, acting as an escalation point from L1 support while ensuring stable system performance and...

CallTek in Cebu City is seeking a Tier 3 IT Support & NOC Agent to serve as the highest level of technical escalation, resolving complex issues and leading incident response for client environments. The role blends deep technical expertise with proactive operations, monitoring strategy, root cause analysis, automation, and cross-team collaboration to ensure...

About This OpportunityWe're working with a leading foundational AI lab to find experienced DevOps engineers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.We're working with a leading foundational AI lab to find experienced DevOps engineers who can help train their latest language model on...

About This OpportunityWe're working with a leading foundational AI lab to find experienced incident managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.We're looking for incident managers with 4+ years running or reviewing production incidents to create, evaluate, and refine AI-generated...

Aprimo's R&D DevOps team is expanding its Azure-based, multi-tenant SaaS platform built with .NET/C#. You will use AI assistants for coding, root-cause analysis, and automation while maintaining CI/CD, IaC, and containerization. The role emphasizes incident response, security, cost optimization on Azure, and collaboration with development and security teams;...

AMCS Group in Cebu City, Philippines, is seeking a Software Support Engineer to own first-line support for our Performance Sustainability SaaS products. You will troubleshoot incidents, guide users through complex scenarios, and ensure calls meet quality standards while maintaining calm under pressure.You should have customer-facing experience, strong...

First Advantage is seeking a data analytics professional to analyze Salesforce data across Sales Cloud, Revenue Cloud, and Service Cloud. You will translate business requirements into meaningful reports, dashboards, and recommendations, while monitoring data quality and governance.The role focuses on data profiling, root-cause analysis, and collaboration...

Xerox Corporation is seeking an Escalation Specialist in Cebu City to manage and resolve escalations across Supplies Management. You will coordinate with customers, service delivery teams, operations, and logistics to uphold service levels and customer satisfaction. The role emphasizes root cause analysis, corrective actions, and ongoing process improvements...

CallTek, Inc. is seeking a Tier 3 IT Support & NOC Agent to serve as the highest level of technical escalation, resolving complex issues while providing advanced monitoring oversight and incident response leadership across client environments. The role combines deep technical expertise with proactive operational responsibility to ensure system stability,...

Innodata Knowledge Services, Inc. in Cebu City is seeking a Software QA Engineer (Automation) to design, build and maintain scalable automation frameworks for web applications and APIs. This is an engineering role, not a script executor, requiring architectural thinking from the ground up. You will collaborate with developers in Agile delivery, drive...

NCR Voyix Corporation in Cebu City is seeking a Level 3 Support Analyst to diagnose, troubleshoot, and resolve complex issues across retail systems and infrastructure. You will monitor incident queues, perform root cause analysis, and provide training to faculty, staff, or users, ensuring reliable operation of hardware, software, and networks.Candidates...

NCR Voyix is seeking an L2 Technical Support / Application Support Analyst to provide second-level technical and application support for business-critical systems and applications. You will troubleshoot, analyze incidents, and perform root-cause investigations to ensure high service quality. The role requires strong Windows troubleshooting skills, SQL query...

NCR Voyix Corporation in Cebu City, Philippines, is seeking a 2nd-level technical support analyst to diagnose and resolve incidents for business-critical systems. You will handle Windows-based issues, perform root-cause analysis, and collaborate with cross-functional teams to ensure high availability and performance. Strong SQL querying, PowerShell...

Staff4Me is seeking a Tier 3 IT Support & NOC Agent to act as the final escalation for complex incidents within client environments. The role combines deep technical expertise with proactive monitoring, incident leadership, and infrastructure improvement across networks and systems. You will lead root cause analysis, design monitoring strategies, and guide...

TP is seeking a Quality Assurance Manager to lead the QA function across customer service, sales, technical support, or back-office operations in a BPO setting. You will drive performance excellence through monitoring, calibration, coaching, and root cause analysis to meet client requirements and improve processes. The role focuses on governance, performance...

Staff4Me is seeking a Tier 3 IT Support & NOC Agent in Cebu City to escalate complex issues, lead root cause analyses, and strengthen monitoring strategies. You will oversee incident handling, performance metrics, and cross-team communication to ensure system stability across client environments. The role emphasizes advanced troubleshooting, proactive...