real-time workforce analyst

Gratitude Philippines is seeking a Real-Time Analyst to support Workforce Operations. Start date is ASAP and the role emphasizes strong analytical capability and proficiency with MS Excel and WFM tools within a contact center environment, preferably with banking domain exposure.The ideal candidate will have 1-2 years in WFM in a contact center, 2-4 years...

Intelegencia in the Philippines is seeking a Real-Time Analyst to monitor, analyze, and report workforce performance to help meet service levels across channels. This role supports intraday decisions, immediate scheduling adjustments, and operational efficiency in a fast-paced environment.You will track agent performance, implement intraday changes, prepare...

Dexcom Inc. in Manila, Philippines, seeks a Real-Time Analyst to monitor live operational performance, adjust staffing to match demand, and support leaders with timely intraday insights to sustain service levels and patient support. The ideal candidate has 1+ year of Real-Time Analyst or WFM experience, strong attention to detail, analytical thinking, and...

IFIVE INC. in the Philippines is seeking a Workforce Analyst to join our team. You will produce regular performance and operational reports for clients and internal stakeholders, extracting data, verifying accuracy and presenting results.This role involves developing new reports, responding to ad-hoc information requests, and providing commentary to...

Dexcom Inc. is seeking a Real-Time Analyst to monitor live operations, optimize staffing, and support leaders with intraday decisions. You will help ensure optimal schedules and act as a frontline partner during outages or critical events.Ideal candidates have 0–2 years of experience, strong analytical skills, and proficiency in Excel; familiarity with...

Gratitude Philippines is seeking a Real-Time Analyst to support workforce management operations for a UK Financial Customer Service vertical. The role involves monitoring real-time performance, managing schedule adherence, and ensuring optimal staffing to meet SLAs.The ideal candidate has 1–2 years of WFM experience in a contact center, 2–4 years total...

Probe Group is seeking a Real-time Analyst to monitor live call volumes, AHT, and staffing against forecasts. This role supports 24x7 operations, demanding accuracy and proactive communication with Operations.Responsibilities include tracking adherence, updating the workforce system, and coordinating with IT for system issues. On-site at Global One, Eastwood...

Dexcom Philippines is seeking a Real-Time Analyst to monitor live operations, adjust staffing, and provide timely insights to maintain service levels. The role requires 1+ year of RTM or WFM experience, strong Excel skills, and familiarity with contact-center tools like Genesys and Salesforce.A hybrid work arrangement is available. You will collaborate with...

Probe CX is seeking a Real-Time Analyst in the Philippines to closely monitor real-time call volumes and staffing, ensuring alignment with forecasted data from the Forecasting and Scheduling Team.The role entails 24/7 monitoring of call volumes, AHT, and staffing requirements, with proactive alerts to Operations management on threshold violations. You will...

Probe Group is seeking a Real-time Analyst to closely monitor call volumes and staffing, ensuring alignment with forecasted plans. The role requires 1+ year in workforce management and on-site work at Eastwood, Quezon City.You will communicate with multiple departments to resolve system-related issues and support the workforce with timely data, promoting...

Intelegencia in the Philippines is seeking a Real-Time Analyst to monitor, analyze, and report workforce performance to help meet service levels across channels. This role supports intraday decisions, immediate scheduling adjustments, and operational efficiency in a fast-paced environment. You will track agent performance, implement intraday changes, prepare...

ibex in the Philippines seeks a Real-Time Analyst to manage and balance service levels across programs and locations. You will monitor real-time call volume, schedule conformance, and support staffing decisions to meet contractual goals. Qualifications include a Bachelor's degree, at least 1 year in Real-Time Monitoring or Workforce Analysis, and advanced MS...

Dexcom Inc. is seeking a Real-Time Analyst to monitor live operations, optimize staffing, and support leaders with intraday decisions. You will help ensure optimal schedules and act as a frontline partner during outages or critical events. Ideal candidates have 0–2 years of experience, strong analytical skills, and proficiency in Excel; familiarity with...

Peak Support Global Enterprise is seeking a Real-Time Analyst to join the Workforce team in Philippines. You will support daily workforce operations and help ensure service level agreements are consistently met, with emphasis on real-time monitoring and reporting.You will collaborate with operations leads to optimize delivery processes, generate forecast...

IFIVE INC. in the Philippines is seeking a Workforce Analyst to join our team. You will produce regular performance and operational reports for clients and internal stakeholders, extracting data, verifying accuracy and presenting results. This role involves developing new reports, responding to ad-hoc information requests, and providing commentary to...

ibex in the Philippines seeks a Real-Time Analyst to manage and balance service levels across programs and locations. You will monitor real-time call volume, schedule conformance, and support staffing decisions to meet contractual goals.Qualifications include a Bachelor's degree, at least 1 year in Real-Time Monitoring or Workforce Analysis, and advanced MS...

A workforce management company in Cebu City is seeking an experienced Workforce Management / Real-Time Analyst to support daily operations. The ideal candidate will ensure optimal staffing and schedule adherence while managing real-time performance metrics. As part of the role, responsibilities include monitoring queue performance, staffing adjustments, and...

ING in the Philippines is seeking a Real-Time Workforce Analyst to monitor live performance and implement immediate actions to keep service levels on track. You will drive intraday interventions and collaborate with Operations, HR, IT, and Workforce Planning to ensure a responsive, data-driven operation. The role emphasizes establishing standardized...

DescriptionBasic Functions Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses   Adjust the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Assist agents with basic troubleshooting and...

Peak Support Global Enterprise is seeking a Real-Time Analyst to join the Workforce team in Philippines. You will support daily workforce operations and help ensure service level agreements are consistently met, with emphasis on real-time monitoring and reporting. You will collaborate with operations leads to optimize delivery processes, generate forecast...