real-time workforce analyst

Global Payments Process Centre, Inc. is seeking a Real Time Analyst to join our Workforce Management team in Manila. You will monitor real-time operations, agent performance, queues, and service levels across channels, ensuring adherence and rapid response to disruptions. You’ll bring strong data interpretation, Excel skills, and a solid understanding of...

iQor in the Philippines is seeking a Workforce Management professional to monitor service levels and drive plans that improve contact center performance. You will forecast, staff, and schedule to meet targets and communicate performance hourly. The ideal candidate has 1–3 years of call center experience, strong Excel and analytical skills, and can manage...

IntouchCX in the Philippines is seeking a Real Time Analyst (RTA) to monitor and optimize real-time performance of contact center teams. The role involves analyzing scheduling, queues and forecasts and communicating insights to management and team leaders.You will adjust staffing, solicit extra hours when needed, monitor attendance and adherence, and ensure...

ING Hubs B.V. Philippine Branch is actively seeking a Real-Time Workforce Analyst to manage end-to-end intraday workforce planning, monitor live performance, and implement real-time interventions to protect service levels.You will partner with Operations, HR, IT, Workforce Planning, and Team Leaders to standardize processes, deliver hourly updates, and...

Gratitude Philippines is seeking a Real Time Analyst to support workforce management for a UK Financial Collections account. You will monitor real-time performance, staffing, attendance and service levels to ensure proper coverage and adherence to requirements.Ideal candidates have Real Time Management or Workforce Management experience in a BPO/contact...

ING in Manila is seeking a Real-Time Workforce Analyst to own end-to-end intraday workforce management, monitor live performance, and implement real-time interventions to keep service levels on track. You will standardize processes, collaborate with Operations, HR, IT, and Team Leaders, and deliver hourly updates and end-of-day summaries to drive quick,...

About the role The Real-Time Analyst owns live intraday monitoring for attendance, adherence, staffing variance, break/lunch compliance, coverage risk, and real-time escalation support. This role is the live control point for actual-vs-planned staffing during the operating day. The RTA supports Shift Leads and the Workforce Manager by surfacing coverage...

Gratitude Philippines is seeking a Real-Time Analyst to support Workforce Operations. Start date is ASAP and the role emphasizes strong analytical capability and proficiency with MS Excel and WFM tools within a contact center environment, preferably with banking domain exposure. The ideal candidate will have 1-2 years in WFM in a contact center, 2-4 years...

Intelegencia in the Philippines is seeking a Real-Time Analyst to monitor, analyze, and report workforce performance to help meet service levels across channels. This role supports intraday decisions, immediate scheduling adjustments, and operational efficiency in a fast-paced environment.You will track agent performance, implement intraday changes, prepare...

Full Potential Solutions (FPS) is seeking a highly analytical Real-Time Analyst (RTA) to join our Workforce Management team in Manila. You will monitor intraday performance, adjust staffing, and drive service levels to ensure optimal customer experience across channels. You will track KPIs such as SLA, AHT, Adherence and Occupancy, collaborate with Team...

Yngen Holdings Inc. is seeking a Real-Time Analyst to balance data, people, and performance across global operations. You will monitor real-time workload across multiple sites, collaborate with external stakeholders, and ensure SLA targets are met.The role emphasizes intraday capacity planning, variance analysis, and proactive reporting to support the...

Compass Experience Labs in Manila is seeking a Real Time Analyst to manage and balance service levels across locations, lines of business, and products in line with contractual goals. The analyst provides timely communication regarding performance and works closely with Operations to optimize queues.The role requires knowledge of real-time analytics, strong...

Compass Experience Labs in Manila is seeking a Real Time Analyst to manage and balance service levels across locations, lines of business, and products in line with contractual goals. The analyst provides timely communication regarding performance and works closely with Operations to optimize queues.The role requires knowledge of real-time analytics, strong...

XtendOps, Inc. is seeking a hands-on Workforce Management Analyst (Blended) in Cebu City to support the WFM Supervisor with real-time management, scheduling, and workforce analysis. You will maintain schedules, monitor queues, and provide actionable recommendations to improve service levels. You will routinely analyze service levels, forecast vs. actual...

Premier NX in the Philippines is seeking a Workforce Management Analyst to monitor real-time contact center activities, adjust staffing, and ensure service levels are met. This role emphasizes data-driven decision-making and collaboration across teams.You will analyze call patterns, generate actionable reports, and partner with supervisors to optimize...

Gratitude Philippines is seeking a Real-Time Analyst to support workforce management operations for a UK Financial Customer Service vertical. The role involves monitoring real-time performance, managing schedule adherence, and ensuring optimal staffing to meet SLAs.The ideal candidate has 1–2 years of WFM experience in a contact center, 2–4 years total...

Full Potential Solutions (FPS) is seeking a highly analytical and detail-oriented Real-Time Analyst (RTA) to join our Workforce Management team. The RTA will monitor intraday performance, staffing levels, and service level goals to ensure operational efficiency and optimal customer experience.This role supports contact center operations by providing...

Probe Group is seeking a Real-time Analyst to closely monitor call volumes and staffing, ensuring alignment with forecasted plans. The role requires 1+ year in workforce management and on-site work at Eastwood, Quezon City.You will communicate with multiple departments to resolve system-related issues and support the workforce with timely data, promoting...

SupportNinja in Clark, Pampanga is hiring a Real-Time Analyst to monitor real-time operations and optimize staffing and routing to meet SLAs. You will analyze live data, provide insights to improve team performance, and work closely with WFM and Service Delivery teams.This is an on-site, full-time role starting September 21, 2026, with company-provided...

A workforce management company in Taguig seeks a detail-oriented Real Time Analyst to monitor performance and manage staffing adjustments. Candidates should have a Bachelor's Degree and 1–2 years of experience in contact centers, preferably with a background in the banking industry. The role involves analyzing data to optimize service levels and...