Real-Time Workforce Analyst: Optimize Service Levels

Peak Support LLC in the Philippines is seeking a Real-Time Analyst to support daily workforce operations and ensure service levels are met in a fully remote setting.This role requires strong Excel skills, familiarity with workforce management, and experience with contact center tools; you will generate reports, forecast headcount, and collaborate with...

Gratitude Philippines is seeking a Real-Time Analyst to support workforce management operations for a UK Financial Customer Service vertical. The role involves monitoring real-time performance, managing schedule adherence, and ensuring optimal staffing to meet SLAs.The ideal candidate has 1–2 years of WFM experience in a contact center, 2–4 years total...

IntouchCX in the Philippines is seeking a Real Time Analyst (RTA) to monitor and optimize real-time performance of contact center teams. The role involves analyzing scheduling, queues and forecasts and communicating insights to management and team leaders.You will adjust staffing, solicit extra hours when needed, monitor attendance and adherence, and ensure...

Gratitude Philippines is seeking a Real Time Analyst to support workforce management for a UK Financial Collections account. You will monitor real-time performance, staffing, attendance and service levels to ensure proper coverage and adherence to requirements.Ideal candidates have Real Time Management or Workforce Management experience in a BPO/contact...

ING Hubs B.V. Philippine Branch is actively seeking a Real-Time Workforce Analyst to manage end-to-end intraday workforce planning, monitor live performance, and implement real-time interventions to protect service levels.You will partner with Operations, HR, IT, Workforce Planning, and Team Leaders to standardize processes, deliver hourly updates, and...

ING in Manila is seeking a Real-Time Workforce Analyst to own end-to-end intraday workforce management, monitor live performance, and implement real-time interventions to keep service levels on track. You will standardize processes, collaborate with Operations, HR, IT, and Team Leaders, and deliver hourly updates and end-of-day summaries to drive quick,...

Gratitude Philippines is seeking a Real-Time Analyst to support Workforce Operations. Start date is ASAP and the role emphasizes strong analytical capability and proficiency with MS Excel and WFM tools within a contact center environment, preferably with banking domain exposure. The ideal candidate will have 1-2 years in WFM in a contact center, 2-4 years...

TELUS Digital Philippines is seeking a Real Time Analyst to monitor intraday operations performance and verify attendance, ensuring service levels are met. You will analyze real-time metrics such as attendance, schedule adherence, AHT, ACD, and ACW to support staffing decisions. You will produce intraday reports and post-mortem insights for Operations...

The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. ​ Position Responsibilities: • Monitor real-time adherence across multiple sites, handle adherence issues, and...