Intraday Real-Time Workforce Analyst

Symbos is seeking a Real-Time Analyst to monitor live contact centre performance and translate operational data into timely decisions. You will work with Operations and Workforce Management teams to safeguard service levels across multiple workstreams.This hands-on role requires strong Excel skills, analytical judgement, and the ability to act quickly during...

Full Potential Solutions is seeking a highly analytical Real-Time Analyst to join our Workforce Management team in Manila. You will monitor real-time queues, adjust schedules, and report key KPIs to drive efficiency and superior customer experience. Ideal candidates have 1–2 years in RTA or WFM, proficiency with Verint/NICE/Genesys, and strong analytical...

TELUS Digital Philippines is seeking a Real Time Analyst to monitor intraday operations performance and verify attendance, ensuring service levels are met. You will analyze real-time metrics such as attendance, schedule adherence, AHT, ACD, and ACW to support staffing decisions. You will produce intraday reports and post-mortem insights for Operations...

The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. ​ Position Responsibilities: • Monitor real-time adherence across multiple sites, handle adherence issues, and...

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...

IntouchCX in the Philippines is seeking a Real Time Analyst (RTA) to monitor and optimize real-time performance of contact center teams. The role involves analyzing scheduling, queues and forecasts and communicating insights to management and team leaders.You will adjust staffing, solicit extra hours when needed, monitor attendance and adherence, and ensure...

Gratitude Philippines is seeking a Real Time Analyst to support workforce management for a UK Financial Collections account. You will monitor real-time performance, staffing, attendance and service levels to ensure proper coverage and adherence to requirements.Ideal candidates have Real Time Management or Workforce Management experience in a BPO/contact...

Gratitude Philippines is seeking a Real-Time Analyst to support Workforce Operations. Start date is ASAP and the role emphasizes strong analytical capability and proficiency with MS Excel and WFM tools within a contact center environment, preferably with banking domain exposure. The ideal candidate will have 1-2 years in WFM in a contact center, 2-4 years...

The Associate Real-Time Management is a key member of the Workforce Management team in a BPO environment, responsible for real-time monitoring and management of staffing levels, queue performance, and service level adherence across multiple client programs. The role focuses on maximizing operational efficiency, ensuring optimal agent productivity, and...