Real-Time Workforce Analyst for Operational Excellence
2 days ago
, Philippines
Intelegencia
Full-time
₱558,000 - ₱781,200 Contract
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Intelegencia in the Philippines is seeking a Real-Time Analyst to monitor, analyze, and report workforce performance to help meet service levels across channels. This role supports intraday decisions, immediate scheduling adjustments, and operational efficiency in a fast-paced environment.
You will track agent performance, implement intraday changes, prepare timely performance, variance, and trend reports for stakeholders, and collaborate with operations and workforce teams to address staffing
