real-time performance manager jobs in Pasig

Foundever® is hiring a Real Time Analyst to support long-range planning and real-time performance analysis. You will collect, evaluate, and prepare complex reports for Operations/HR/WFM/Admin, generate insights, and maintain reporting systems to ensure SLA delivery.The role involves monitoring queues, schedule adherence, and daily ad hoc reporting, with...

On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-timeJob DescriptionStrategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations.Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment,...

## Real Time AnalystApply: PHL\\_REMOTE\\_Pasig: Full time: Posted Today: JR101784**Who we are:**InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Transcom Pasig seeks a seasoned Workforce Manager to lead real-time staffing, forecasting and analytics for the site. You’ll drive service levels and efficiency, partner with client services, operations and IT, and deliver clear performance reporting. Candidate must have 5+ years in workforce management in contact centers, with 3+ years leading teams;...

Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct...

Acquire Intelligence is seeking a results-oriented Workforce Manager in Pasig to lead our WFM team across sites. You will analyze forecasts, manage real-time performance, and ensure staffing aligns with client SLAs.This role requires strong leadership and collaboration with Account Managers and Operations Directors. You will coach a high-performing team,...

A leading contact center company in Pasig, Metro Manila is seeking a Workforce Manager to lead a team of analysts in optimizing contact center operations. Responsibilities include performance management, WFM process execution, and leadership development. Candidates should possess strong analytical skills, conflict resolution abilities, and extensive...

Support Services Group in the Philippines is seeking a Real-time Analyst to optimize agent utilization in inbound operations. The role involves monitoring live metrics, managing schedules, and collaborating with the operations team to drive performance.The ideal candidate has 1–2 years in BPO, is a college graduate, and proficient in ACD, forecasting,...

InteLogix in Pasig, Philippines, is seeking a Real Time Analyst to monitor intraday queues, adherence and service levels, and to implement immediate actions to protect performance.The role involves logging events, providing timely alerts to Operations, and reforecasting as conditions change, with a focus on accuracy and fast decision-making under...

Cyberbacker Careers is seeking a data-focused professional to manage real-time reporting and KPI trend analysis from a fully remote setup. You will generate comprehensive reports across daily to yearly horizons and ensure data accuracy for the assigned division. This permanent work-from-home opportunity includes training and health benefits, and requires...

Support Services Group Philippines is seeking a Workforce Scheduler to lead centralized workforce planning and scheduling across multiple sites and regions. You will translate demand into optimized schedules, balance capacity and service levels, and support global command-center operations.The role emphasizes intraday monitoring, forecasting accuracy, and...

Acquire Intelligence in Pasig, Philippines is seeking an experienced Workforce Management Manager to lead Real Time Analysts, Reports Analysts, and Capacity/Resource Planning across sites. You will analyze past volume, forecast accuracy, and drive actions to meet service goals.You will collaborate with Account Managers and clients, manage schedules, conduct...

InteLogix is seeking a real-time intraday specialist to monitor queues, manage staffing against plan, and protect service levels. You will use WFM dashboards (NICE IEX, Verint, Genesys, Aspect) to log events and trigger swift actions. The role requires 1–2 years in intraday or command-centre work in a contact centre, with strong Excel skills and the...

OverviewLeadAdvisors is hiring a Performance Marketing Manager to own paid acquisition and conversion across the LeadAdvisors brand — Google Ads, Meta, LinkedIn, and landing-page funnels. You own the number: spend efficiency, cost per acquisition, and pipeline contribution. You'll run campaigns end-to-end, report on what's working with hard data, and...

ECAM Technologies Corporation seeks a Workforce Management Analyst to help ensure optimal staffing in Metro Manila. You’ll analyze schedules, monitor real-time staffing and report discrepancies to keep performance standards high.Responsibilities include forecasting, schedule analysis, and partnering with Operations to optimize throughput. Proficiency in...

We're looking for a Performance Marketing Manager to own and scale paid media across Amazon, Walmart, Meta, TikTok, Google, and additional marketplace and retail media channels for a fast-growing clean-label snack brand. You will manage campaigns end to end, optimize for profitability rather than vanity metrics, and work directly with leadership to drive...