real-time performance manager jobs in Pasig

Teleperformance in Pasig City, Metro Manila, is seeking a Real Time Analyst to monitor and optimize call centre performance in real time. The role focuses on real-time KPIs, queue management, and staffing adjustments to sustain peak efficiency.The ideal candidate has proven experience in real-time analysis within contact centres, strong analytical skills,...

Foundever® is hiring a Real Time Analyst to support long-range planning and real-time performance analysis. You will collect, evaluate, and prepare complex reports for Operations/HR/WFM/Admin, generate insights, and maintain reporting systems to ensure SLA delivery.The role involves monitoring queues, schedule adherence, and daily ad hoc reporting, with...

About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work-...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct...

Position Summary The Real-Time Analyst (RTA) is responsible for monitoring workforce operations in real time to ensure employee adherence, operational responsiveness, staffing efficiency, and business continuity. The role serves as the first line of operational visibility by proactively identifying attendance issues, non-responsiveness, productivity risks,...

All Jobs > Real Time Analyst | Philippines Fully Remote Remote - Philippines, PHL Description We are growing and we're seeking a Real-Time Analyst to join our Workforce team, support daily workforce operations and help ensure service level agreements are consistently met. Main Objective: The Real-Time Analyst is responsible for managing day to day and...

On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-timeJob DescriptionStrategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations.Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment,...

Twilio is seeking an experienced Senior Engineering Manager to lead the Voice Media team, shaping the technical strategy for global media infrastructure powering Twilio's Voice services. You will guide a highly technical group responsible for real-time processing of billions of media streams with reliability at scale.You will mentor engineers, drive...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...

Feld Care Therapy Inc. is seeking a Real-Time Analyst to monitor workforce operations in real time, ensuring adherence, responsiveness, and staffing efficiency.The role serves as the first line of operational visibility to identify attendance issues, productivity risks, and gaps during live operations. You will track adherence, monitor call queues, escalate...

ECAM Technologies Corporation seeks a Workforce Management Analyst to help ensure optimal staffing in Metro Manila. You’ll analyze schedules, monitor real-time staffing and report discrepancies to keep performance standards high.Responsibilities include forecasting, schedule analysis, and partnering with Operations to optimize throughput. Proficiency in...

Carelon Global Solutions Philippines Inc is seeking a Manager Workforce Management to oversee shift 7:00PM to 4:00AM in the Philippines. The role manages Real Time Analysts and Scheduling/Forecasting Analysts, driving forecasting accuracy and staffing effectiveness.Responsibilities include implementing and maintaining the WFM platform, developing metrics,...

JustMarkets is seeking a deeply technical Product Manager for its Risk Tech team to shape strategy for real-time margin engines and risk analytics. You will bridge Quants, Risk leadership, and systems engineers to implement low-latency, high-throughput risk systems across CFD, Crypto, and Derivatives.Responsibilities include defining roadmaps, translating...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world‑class teams & place their operations on autopilot. Real Estate Virtual Assistant - Full Time Industry: Real Estate Investment Location: Minnesota Assistant Schedule: 9AM - 6PM...

Keywords Studios is seeking a highly skilled Hair Artist to join our team. The ideal candidate will design, groom, and texture realistic and stylized hair assets for characters in games projects, working closely with character artists, Leads, AD and technical teams to ensure high-quality results that align with the artistic vision and technical requirements....

FindJobIT is seeking a Tech Lead to guide an engineering vertical focused on real‑time logistics and transactional systems. You’ll organize delivery priorities, translate business needs into technical work, and mentor a small team while still shipping production code.You’ll bridge engineering and cross‑functional leadership, owning the tech roadmap...