real-time performance manager jobs in Manila

Intelegencia is seeking a Real-Time Analyst to monitor agent performance, manage intraday adjustments, and deliver actionable insights to keep service levels meeting targets in a fast-paced contact-center environment. You will analyze statistics, collaborate with operations and workforce teams, and contribute to forecasting and capacity planning with...

Compass Experience Labs in Manila is seeking a Real-Time Analyst to ensure real-time performance aligns with business goals. You will monitor intraday queues, escalate promptly, and manage staffing to meet service level targets.You will track key metrics such as occupancy, ASA, handle time, and abandon rate, prepare daily reports, and drive improvements....

Intelegencia is seeking a Real-Time Analyst to monitor agent performance, manage intraday adjustments, and deliver actionable insights to keep service levels meeting targets in a fast-paced contact-center environment. You will analyze statistics, collaborate with operations and workforce teams, and contribute to forecasting and capacity planning with...

Intelegencia is seeking a Real-Time Analyst to monitor agent performance, manage intraday adjustments, and deliver actionable insights to keep service levels meeting targets in a fast-paced contact-center environment.You will analyze statistics, collaborate with operations and workforce teams, and contribute to forecasting and capacity planning with...

IntouchCX is seeking a Reporting Analyst to drive real-time reporting, analyze trends, and diagnose KPI fluctuations. You will generate daily and weekly reports, ensuring personnel data is accurate for the assigned program. The role requires leadership experience, strong Excel/Word skills, and proficiency with formulas and pivot tables. Flexibility to work...

Helpware Inc. seeks a Real-Time Analyst to optimize service levels across Operations accounts in Cebu. You will actively monitor queues, respond to events, and coordinate with Team Captains and Management to implement action plans.Ideal candidates have 1+ year in Workforce Management, strong Excel skills, and excellent communication. Night shifts may be...

ibex in the Philippines is seeking a Real Time Analyst to monitor and balance call center service levels across programs and locations, ensuring contractual goals are met while delivering positive customer experiences and efficient operations. Ideal candidates have a bachelor’s degree, 1+ year in real-time monitoring or workforce analytics, strong MS Excel...

Ibex Limited in Manila is seeking a Real Time Analyst to balance service levels across programs and locations. You will monitor real-time call volume, schedule conformance, and coordinate short-term adjustments to maintain performance and meet contractual obligations. The ideal candidate has at least 1 year in real-time monitoring or workforce analysis, with...

JPMorganChase in Taguig, Philippines, seeks a real-time workforce analyst to steer intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through real-time actions and data-driven decisions. You will monitor service levels, adjust schedules, and lead daily discussions while coaching...

Mastercard powers economies and enables digital payments globally. Mastercard is seeking a Manager, Risk Management within the First Line Risk & Controls team to mature risk identification, ownership, and reporting across RTP markets.You will partner with product, engineering, operations and risk teams to assess and manage risks, implement controls, monitor...

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia . For over 25 years, we've been helping people live more fulfilling, productive working lives — and helping organisations succeed. By joining us, you'll be part of a multinational technology business with the energy and collaboration of a start-up. SEEK is...

Discover your 100% YOU with MicroSourcing! Position: Real-Time Analyst (AU Consumer Telco) Location: BGC, Taguig Work setup & shift: Onsite | Dayshift Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and...

About the JobWe’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.As...

Real-Time Workforce AnalystKeep our customer operations one step aheadAt ING, we believe people should spend less time dealing with friction and more time focusing on what matters to them. Behind every great customer experience is a team making smart decisions in real time.We’re looking for a Real-Time Workforce Analyst who thrives in a fast-paced...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Real-Time Workforce Analyst Keep our customer operations one step ahead. At ING, we believe people should spend less time dealing with friction and more time focusing on what matters to them. Behind every great customer experience is a team making smart decisions in real time. We're looking for a Real-Time Workforce Analyst who thrives in a fast-paced...

JP Morgan Chase in the Philippines seeks a Senior Real-Time Workforce Analyst to manage intraday performance across calls, chats, and back-office workloads. You will coordinate with operations leaders to protect service levels and guide real-time analysts in process execution. This rotational, 24/7 role requires strong analytical and communication skills and...

Ibex Limited is seeking a Workforce Manager to lead a team of WFM professionals responsible for all facets of workforce planning and intraday management. You will determine schedules and resources for call queues, collaborate with site leaders, and develop contingency plans during peak demand periods to ensure optimal coverage. You will oversee forecasting,...

-As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met. List of Functional Responsibilities Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call...

IntouchCX is seeking a Reporting Analyst to drive real-time reporting, analyze trends, and diagnose KPI fluctuations. You will generate daily and weekly reports, ensuring personnel data is accurate for the assigned program.The role requires leadership experience, strong Excel/Word skills, and proficiency with formulas and pivot tables. Flexibility to work...