Real Time Analyst

Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-time Job Description Strategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations. Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment,...

InteLogix in Pasig, Philippines, is seeking a Real Time Analyst to monitor intraday queues, adherence and service levels, and to implement immediate actions to protect performance. The role involves logging events, providing timely alerts to Operations, and reforecasting as conditions change, with a focus on accuracy and fast decision-making under pressure....

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct...

EPSILON GROUP SERVICES INC. is seeking an experienced Real Time Analyst (RTA) to join our Workforce Management team in Pasig City on a 100% onsite graveyard shift. The ideal candidate has at least 1 year of RTA experience in a BPO environment and strong skills in real-time monitoring, staffing adherence, and reporting using Excel. The role focuses on...

This position assists with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary. Under general supervision, collect, evaluate, and prepare reports and/or other complex statistical data for Operations/HR/WFM/Admin on time. Prepare statistical and narrative reports and recommendations and...

ECAM Technologies Corporation seeks a Workforce Management Analyst to help ensure optimal staffing in Metro Manila. You’ll analyze schedules, monitor real-time staffing and report discrepancies to keep performance standards high. Responsibilities include forecasting, schedule analysis, and partnering with Operations to optimize throughput. Proficiency in...

InteLogix is seeking a real-time intraday specialist to monitor queues, manage staffing against plan, and protect service levels. You will use WFM dashboards (NICE IEX, Verint, Genesys, Aspect) to log events and trigger swift actions. The role requires 1–2 years in intraday or command-centre work in a contact centre, with strong Excel skills and the...