real-time performance manager

Compass Experience Labs in Manila is seeking a Real-Time Analyst to ensure real-time performance aligns with business goals. You will monitor intraday queues, escalate promptly, and manage staffing to meet service level targets.You will track key metrics such as occupancy, ASA, handle time, and abandon rate, prepare daily reports, and drive improvements....

Compass Experience Labs in Manila is seeking a Real-Time Analyst to ensure real-time performance aligns with business goals. You will monitor intraday queues, escalate promptly, and manage staffing to meet service level targets.You will track key metrics such as occupancy, ASA, handle time, and abandon rate, prepare daily reports, and drive improvements....

Doist in the Philippines (Taguig) is seeking a Real-Time Analyst to maintain optimal service levels across Operations accounts through real-time queue management and central updates. You will respond to and escalate events impacting account performance.Responsibilities include updating data for performance analysis, monitoring queues against service levels,...

Doist in the Philippines (Taguig) is seeking a Real-Time Analyst to maintain optimal service levels across Operations accounts through real-time queue management and central updates. You will respond to and escalate events impacting account performance.Responsibilities include updating data for performance analysis, monitoring queues against service levels,...

Compass Experience Labs in Manila is seeking a Real-Time Analyst to ensure real-time performance aligns with business goals. You will monitor intraday queues, escalate promptly, and manage staffing to meet service level targets. You will track key metrics such as occupancy, ASA, handle time, and abandon rate, prepare daily reports, and drive improvements....

iQor Philippines seeks a Workforce Management professional to monitor service levels, forecast accuracy and staffing efficiency within a busy contact center.You will manage intraday forecasts, performance reporting, skill adjustments and escalation plans, coordinating with teams to maintain SLA targets and operational resilience.The ideal candidate has 1–3...

About the Job   Are you looking for an exciting new challenge? IntouchCX is looking for you!   As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.    The Real Time Analyst Manager...

TaskUs in the Philippines is seeking a Real Time Analyst to monitor intraday performance, forecast accuracy, service levels, and agent adherence in a fast-paced BPO setting. You will ensure real-time alignment of staffing to demand.Ideal candidates are undergraduates or graduates with 1 year RTA/WFM experience, strong numerical skills, and a proactive...

ResultsCX is recruiting a Real Time Analyst in Pasig, Philippines to monitor performance across multiple call queues in real time and ensure planned coverage is met. You will oversee service levels, occupancy, and key metrics, taking actions to help achieve client and internal targets.This role requires sharp analytical thinking, strong communication, and a...

IntouchCX in Manila is seeking a Sales Coach to analyze and optimize the sales team’s performance by identifying trends and opportunities, delivering integrated coaching sessions, and developing workshops.You will monitor KPIs, interpret and report on revenue data, and create action plans to improve performance, while motivating agents through real-time...

Helpware Inc. seeks a Real-Time Analyst to optimize service levels across Operations accounts in Cebu. You will actively monitor queues, respond to events, and coordinate with Team Captains and Management to implement action plans.Ideal candidates have 1+ year in Workforce Management, strong Excel skills, and excellent communication. Night shifts may be...

Helpware Inc. seeks a Real-Time Analyst to optimize service levels across Operations accounts in Cebu. You will actively monitor queues, respond to events, and coordinate with Team Captains and Management to implement action plans.Ideal candidates have 1+ year in Workforce Management, strong Excel skills, and excellent communication. Night shifts may be...

Virtuale Staffing is seeking a WFM Specialist in the Philippines to manage attendance tracking, real-time queue monitoring, scheduling, staffing, adherence, productivity, break optimization, and coaching activities to ensure service levels and KPIs. The role involves creating metrics, reports, and forecasts, and collaborating with operations to improve...

Real Time Analyst Functions:Monitoring and managing the call volume queues Real Time to meet daily Service Level target while maintaining intraday service consistency.Managing agent schedule adherence by planning, monitoring and reporting agent activitiesManaging break schedules especially on instances of unforeseen events (i.e. call surges, high...

Job SummaryThe Real-Time Analyst is responsible for monitoring real-time service levels, call volumes, agent availability, and queue performance to ensure optimal workforce utilization and SLA achievement. The role supports operations by making real-time adjustments and providing actionable insights.Key ResponsibilitiesMonitor real-time queues, call volumes,...

Sutherland is seeking Sr. Associates in the Philippines to monitor queues in real time and identify risks to KPIs such as Service Level and Abandonment. You will call out performance issues, coordinate offline activities, and prepare end-of-day reports to drive improvements.Strong communication skills, MS Excel know-how, and familiarity with CMS Avaya...

Sutherland Global in the Philippines is seeking a Sr. Associate to monitor queues, identify risks to KPIs, and support staffing decisions in a fast-paced call center environment.You will track performance in real time and coordinate with floor supervisors for timely actions to improve service levels. The role emphasizes preparing end‑of‑day performance...

iQor Philippines seeks a Workforce Management professional to monitor service levels, forecast accuracy and staffing efficiency within a busy contact center. You will manage intraday forecasts, performance reporting, skill adjustments and escalation plans, coordinating with teams to maintain SLA targets and operational resilience. The ideal candidate has...

On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-timeJob DescriptionStrategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations.Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment,...

Job Description Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! Responsibilities As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level...