real-time performance manager

Compass Experience Labs in Manila is seeking a Real-Time Analyst to ensure real-time performance aligns with business goals. You will monitor intraday queues, escalate promptly, and manage staffing to meet service level targets.You will track key metrics such as occupancy, ASA, handle time, and abandon rate, prepare daily reports, and drive improvements....

Compass Experience Labs in Manila is seeking a Real-Time Analyst to ensure real-time performance aligns with business goals. You will monitor intraday queues, escalate promptly, and manage staffing to meet service level targets.You will track key metrics such as occupancy, ASA, handle time, and abandon rate, prepare daily reports, and drive improvements....

Helpware Inc. seeks a Real-Time Analyst to optimize service levels across Operations accounts in Cebu. You will actively monitor queues, respond to events, and coordinate with Team Captains and Management to implement action plans.Ideal candidates have 1+ year in Workforce Management, strong Excel skills, and excellent communication. Night shifts may be...

Helpware Inc. seeks a Real-Time Analyst to optimize service levels across Operations accounts in Cebu. You will actively monitor queues, respond to events, and coordinate with Team Captains and Management to implement action plans.Ideal candidates have 1+ year in Workforce Management, strong Excel skills, and excellent communication. Night shifts may be...

FORTNA is seeking a Queue Specialist to manage day-to-day queue performance within the Customer Service organization. You will monitor real-time and interval ticket performance, coordinate workload adjustments with support leaders and technical teams, and drive follow-up to prevent backlogs.This role requires strong judgment, data analysis, and the ability...

Foundever® is seeking a Real Time Analyst in Cebu City to support long-range planning and real-time performance analysis. You will collect, evaluate, and prepare reports for Operations/HR/WFM/Admin and develop dashboards to ensure SLAs are met.The role requires strong Excel skills, reliable reporting, and the ability to interpret data for actionable...

Sutherland Global in the Philippines is seeking a Sr. Associate to monitor queues, identify risks to KPIs, and support staffing decisions in a fast-paced call center environment.You will track performance in real time and coordinate with floor supervisors for timely actions to improve service levels. The role emphasizes preparing end‑of‑day performance...

IBEX Global Solutions (Philippines) Inc. is seeking a Real Time Analyst to balance service levels across programs and locations." The analyst will monitor real-time call volume, schedule conformance, and agent adherence to plans, while working with WFM to optimize staffing and performance.The role requires a Bachelor’s degree or equivalent experience, at...

Teleperformance in Pasig City, Metro Manila, is seeking a Real Time Analyst to monitor and optimize call centre performance in real time. The role focuses on real-time KPIs, queue management, and staffing adjustments to sustain peak efficiency.The ideal candidate has proven experience in real-time analysis within contact centres, strong analytical skills,...

SKYDEV.SOLUTIONS INC. is seeking a QA Supervisor to manage real-time agent performance, coach on processes, and ensure efficient queue handling. You will coordinate with leadership and clients to maintain quality and compliance in a busy environment.The role emphasizes coaching, process simplification, and rapid cascade of updates, with onsite work and...

TaskUs is seeking a Real Time Analyst to monitor intraday performance, forecast accuracy, and staffing alignment in its Philippines operations. The role focuses on occupancy, utilization, and timely adjustments to schedules as forecasts change, ensuring service levels are met and reporting is accurate.Candidates with a Bachelor's degree and at least 1 year...

Confidential in Metro Manila is seeking a Workforce Management Analyst to oversee real-time queue management and performance reporting for Operations accounts. You will be the central point of communication, monitoring service levels, and driving action plans with Team Captains and Management.The role requires a Bachelor’s degree and at least 1 year in...

Teleperformance in Pasay City, Metro Manila is seeking a Real Time Analyst to monitor and optimise call centre performance in real-time, ensuring peak efficiency and high service standards. The role requires strong analytical ability, CCMS/WFM experience, and the ability to communicate complex data clearly.You will analyze KPIs, track queues, guide...

IntouchCX is seeking a Reporting Analyst to drive real-time reporting, analyze trends, and diagnose KPI fluctuations. You will generate daily and weekly reports, ensuring personnel data is accurate for the assigned program.The role requires leadership experience, strong Excel/Word skills, and proficiency with formulas and pivot tables. Flexibility to work...

Wipro Limited is seeking an MIS professional to provide timely, accurate dashboards and reports for internal and external stakeholders. The role focuses on intraday management, adherence, queue and staffing oversight, incident handling, and comprehensive reporting. Key responsibilities include monitoring SLA/ASA/AHT metrics, staffing plans, real-time...

Foundever® is hiring a Real Time Analyst to support long-range planning and real-time performance analysis. You will collect, evaluate, and prepare complex reports for Operations/HR/WFM/Admin, generate insights, and maintain reporting systems to ensure SLA delivery.The role involves monitoring queues, schedule adherence, and daily ad hoc reporting, with...

Wipro Limited is seeking an MIS professional to provide timely, accurate dashboards and reports for internal and external stakeholders. The role focuses on intraday management, adherence, queue and staffing oversight, incident handling, and comprehensive reporting.Key responsibilities include monitoring SLA/ASA/AHT metrics, staffing plans, real-time decision...

TTEC is seeking a Senior Operations Analyst to be onsite in Cebu City, Philippines. In this role, you will manage the team responsible for monitoring performance and provide insights and recommendations for program performance indicators and metrics, reporting to the Manager, Service Delivery. You will drive day-to-day operations, ensure accurate data, and...

IntouchCX is seeking a Reporting Analyst to drive real-time reporting, analyze trends, and diagnose KPI fluctuations. You will generate daily and weekly reports, ensuring personnel data is accurate for the assigned program. The role requires leadership experience, strong Excel/Word skills, and proficiency with formulas and pivot tables. Flexibility to work...

RSD Human Resource Management Consultancy in Muntinlupa is seeking a WFM Real Time Analyst to monitor schedules, analyze performance, and implement real-time adjustments. The role requires hands-on use of Genesys Cloud, IEX, and strong Excel skills to optimize staffing and efficiency. You will collaborate with team leads, generate actionable reports, and...