Real-Time Performance Specialist
6 days ago
Taguig, Metro Manila, Philippines
Helpware Inc.
Full-time
₱279,000 - ₱468,720 Contract
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Helpware Inc. seeks a Real-Time Analyst to optimize service levels across Operations accounts in Cebu. You will actively monitor queues, respond to events, and coordinate with Team Captains and Management to implement action plans.
Ideal candidates have 1+ year in Workforce Management, strong Excel skills, and excellent communication. Night shifts may be required as needed to maintain performance across accounts.