helpware

Content ManagerAbout the RoleHelpware is building a stronger, more deliberate editorial capability to turn our expertise and customer experience into content that earns attention and strengthens our commercial position.We’re looking for a Content Manager to help build that capability.This is not a traditional content marketing role. You won’t spend your...

Helpware is building a stronger editorial capability and seeks a Content Manager to develop substantive, POV-led content and lead the starting Editorial team. You will write and shape high-value material that strengthens our voice in the market.You’ll collaborate with executives, operations leaders, solutions experts, and sales to transform internal...

Customer Support RepresentativeAbout UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our...

Helpware is seeking an experienced Executive Assistant to support our Manila and Cebu teams. You will manage calendars, coordinate travel, and act as a liaison across departments, enabling the commercial team to operate efficiently.The ideal candidate is highly organized, detail oriented, and able to handle sensitive information with discretion. Strong...

Helpware is seeking a Commercial Enablement Manager to strengthen revenue effectiveness across the organization by ensuring sales teams have clear messaging, compelling assets, and practical enablement resources. This role connects Sales, Marketing, Product, and Operations to align messaging, accelerate adoption of new solutions, and improve field confidence...

Helpware is seeking a Patient Onboarding Specialist to guide newly registered patients from enrollment to Active status. You will coordinate device options and reporting methods, while ensuring HIPAA-compliant communication and thorough CRM documentation.The role emphasizes early identification of hesitancy, proactive engagement, and cross-functional...

Helpware Inc. in the Philippines seeks a Member Services Advocate to transform customer service into exceptional care for beneficiaries. You will assist with updating accounts, educating on benefits, and resolving plan-related issues with attention to security and accuracy. You will handle inbound/outbound calls, document interactions, and maintain HIPAA...

Helpware is seeking a Customer Support Representative for its Cebu, Philippines team. The role is fully chat-based with no voice support, serving as the first point of contact for website users.You will resolve inquiries, handle complaints, and document interactions in the CRM while following established procedures. Ideal candidates have excellent English...

Commercial Content Lead About the Role Helpware has strong customer outcomes, operational expertise, and solutions already being proven through live engagements and complex commercial pursuits. The opportunity is to turn more of that knowledge into credible, reusable commercial proof. We’re looking for a Commercial Content Lead to build that bridge....

Helpware is seeking an experienced Contracts Administrator to join our Cebu, Philippines team. The role supports contract intake, drafting using approved templates, maintaining contract records, and coordinating signature workflows across Legal, Revenue Operations, and Accounting to ensure efficient lifecycle management.This position emphasizes accuracy,...

Helpware in the Philippines is seeking a Technical Service Representative (Email and Chat). You will solve complex technical issues, guide customers through solutions, and deliver an exceptional experience across email and chat channels.The role emphasizes strong English communication, technical troubleshooting experience, and a proactive, customer-focused...

Helpware is seeking a Patient Enrollment Specialist in the Philippines. You will perform outbound calls to identified patients, presenting the value proposition and guiding them through enrollment while ensuring HIPAA compliance.Responsibilities include verifying eligibility, completing intake in the CRM, and handing off enrolled patients to the Onboarding...

Helpware Inc. seeks a Real-Time Analyst to optimize service levels across Operations accounts in Cebu. You will actively monitor queues, respond to events, and coordinate with Team Captains and Management to implement action plans.Ideal candidates have 1+ year in Workforce Management, strong Excel skills, and excellent communication. Night shifts may be...

Helpware Inc. seeks a Real-Time Analyst to optimize service levels across Operations accounts in Cebu. You will actively monitor queues, respond to events, and coordinate with Team Captains and Management to implement action plans.Ideal candidates have 1+ year in Workforce Management, strong Excel skills, and excellent communication. Night shifts may be...

Helpware is seeking a Patient Enrollment Specialist to drive outbound enrollment from identified patient pools. You will contact patients, present the value proposition, address objections, and capture consent and intake data in the CRM.The role emphasizes conversion and precise data entry to hand off to onboarding teams. Responsibilities include maintaining...

Helpware in Cebu City is seeking a skilled Team Leader to guide and manage our team, setting an example and driving the group toward its goals.You will supervise daily operations, delegate tasks with deadlines, and develop coaching plans to raise performance. Strong communication and leadership are essential.This role focuses on building an open,...

Helpware is seeking a detail-oriented Project Assistant in Cebu City to support project tasks across client initiatives. You will assist with compliance processes, data analysis, system testing, and documentation while collaborating with team members to deliver quality results.The role requires attention to detail, effective communication, and the ability to...

Helpware in the Philippines is seeking a Technical Service Representative (Email and Chat) to diagnose and resolve customer tech issues while delivering an outstanding support experience. You will troubleshoot across tools and systems, explain solutions clearly, and help customers get back to work quickly.The role requires strong English (C1), at least 2...

Helpware in Cebu City, Philippines, seeks a Customer Support Representative Tier 1 to provide first-line voice support to customers via phone, email, and chat, using our software to address issues and drive solutions. Responsibilities include addressing inquiries, resolving complaints, logging interactions, and escalating complex cases to Tier 2.Requires a...

Helpware is seeking a Commercial Content Lead in the Philippines to turn customer experiences and technical outcomes into compelling, reusable content across stories, data sheets, use cases, and solution pages.You will collaborate with Operations, Solutions, Sales, and SMEs to extract evidence, structure it effectively, and translate complex services into...