helpware jobs in Cebu City

Helpware in Cebu City seeks a Director-level expert to advance reimbursement strategy, patient access excellence, and operational efficiency across specialty programs, starting with GLP-1 therapies. The role requires hands-on capabilities in benefits investigations, prior authorizations, payer policy interpretation, appeals, and patient financial assistance,...

Helpware Inc.’s Cebu, Philippines team is seeking an experienced Team Leader to oversee daily operations for a 10–15 agent team. You will coach, monitor performance, and ensure targets and timelines are met while maintaining engagement and accountability. In this role, you’ll lead staffing plans, drive continuous improvement, and serve as a key liaison...

Helpware in Cebu, Philippines is seeking a Patient Enrollment Specialist to drive the initial funnel: converting identified eligible patients into registered patients. This outbound sales role requires dialing, delivering value, overcoming hesitations, and obtaining electronic consent to enroll, with careful CRM data entry and handoff to Onboarding. You will...

Helpware in the Philippines is seeking a Health IT Specialist I to provide frontline technical support for healthcare software, EMR/EHR integrations, and hardware issues. You’ll work via phone, email, chat, and remote sessions to resolve incidents and ensure a smooth client experience. Experience with Windows OS, EMR systems, and remote tools is highly...

Helpware Inc. in Cebu City seeks a Member Services Advocate to transform customer service into superior Customer Care. You will assist beneficiaries with updating accounts, provide plan information, resolve issues, and advocate for customers while ensuring HIPAA compliance and high-quality service. The role emphasizes attention to detail, empathy, and strong...

Helpware Inc. in Cebu City seeks a Quality Assurance professional to monitor and evaluate customer interactions, provide actionable feedback, and support calibration across evaluators. You will analyze QA results, identify trends, report findings to leadership, and ensure all interactions comply with client standards and internal policies. The ideal...

Helpware Inc. is looking for a Customer Service Representative to join our Philippines team in Cebu City. You’ll handle email and chat interactions, solve problems, and guide customers through technical issues with clear, friendly communication. Ideal candidates have strong English skills (C1 or higher), at least one year in customer service, and a passion...

About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

Helpware Inc. is seeking a Project Assistant to support project-related tasks across client and internal initiatives in a fast-paced environment.You will assist with compliance processes, data analysis, system testing, and documentation while coordinating with team members to ensure timely, quality results. The role requires strong attention to detail,...

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and...

Customer Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

Patient Enrollment Specialist About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our...

About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

The Director of Reimbursement Strategy & Patient Access Excellence serves as a senior-level subject matter expert and strategic advisor responsible for advancing reimbursement expertise, patient access effectiveness, and operational excellence across specialty pharmaceutical reimbursement programs, with an initial emphasis on GLP-1 medications. This position...

Position Summary: Provide best-in-class customer service to both internal and external customers through a holistic understanding of the customers’ needs and interests and by using their extensive knowledge and experience to identify and implement customer-focused solutions to improve client results. The primary responsibilities of the Customer Service...

Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...

Helpware Inc. is seeking a Project Assistant to support project-related tasks across client and internal initiatives in a fast-paced environment.You will assist with compliance processes, data analysis, system testing, and documentation while coordinating with team members to ensure timely, quality results. The role requires strong attention to detail,...

Helpware Inc. is seeking a Project Assistant in Cebu City, Philippines. The role supports project tasks, compliance processes, data analysis, system testing, and documentation while collaborating with the team to deliver quality results in a fast-paced environment. The candidate will assist with data gathering, reporting, and maintain accurate records,...

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and...

Helpware Inc. seeks a Real-Time Analyst to optimize service levels across Operations accounts in Cebu. You will actively monitor queues, respond to events, and coordinate with Team Captains and Management to implement action plans.Ideal candidates have 1+ year in Workforce Management, strong Excel skills, and excellent communication. Night shifts may be...