guest service representative

Responsibilities:Greet and welcome guests warmly upon arrival, providing information and assistance as needed.Address guest inquiries and concerns promptly and courteously through various communication channels.Coordinate check-ins, check-outs, and reservations efficiently, ensuring accuracy and satisfaction.Provide information about amenities, facilities,...

Scale Up Philippines is partnering with an established UK-based property management and accommodation company to hire a Guest Experience Representative.We’re looking for someone who is confident, customer-focused, calm under pressure, and passionate about creating a positive guest experience from booking through checkout.Key ResponsibilitiesHandle inbound...

PRIMARY FUNCTION: Capable of providing shift coverage for the GRR team during emergency leaves and scheduled absences.Cover Marketing Specialist and GRR Rotating Representative rest daysCover the weekend evening gapWeekday graveyard coverage during leave eventsRespond to all STR guest inquiries during covered shifts within required SLA windowsMonitor...

Job description: The Guest Relations Representative (Rotating/Float) is the primary leave and absence coverage resource for the entire iRealogics GRR team. This role covers the Marketing Specialist and GRR Rotating Representative on their rest days, fills the weekend evening gap when the STR Operations Specialist is off, and serves as the sick leave and...

Remote Customer Service Representative (Hospitality & Guest Support)Salary: ₱30,000 - ₱50,000 /monthLocation: Remote (Philippines)Employment Type: Full-TimeDepartment: Guest ServicesThe Opportunity: Bring Your 5-Star Service HomeAre you tired of the Manila traffic and the typical BPO commute? Are you a customer service professional or a driven fresh...

Description Welcoming guests as they arrive and checking them into their rooms Answering phone calls and responding to guest inquiries Handling guest complaints and resolving issues in a timely and professional manner Processing payments and maintaining accurate guest records Assisting guests with luggage and other requests Coordinating with housekeeping and...

REQ15089 Agent, Guest Services (Open Date: 21/09/2026)POSITION SUMMARY: The Agent, Guest Services is an individual who answers multi-line calls, assists with the inquiries and/or directs the calls to the appropriate destinations promptly.The agent is tasked with providing professional and swift service to guests and facilities at the property in an informed...

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human...

About the Role When a guest calls or texts us, it's rarely because their trip is going well. They're checking in late and can't find the lockbox. They're standing outside a unit that won't unlock. Something in the place they booked for a getaway just broke. For most guests, reaching out to us is the last thing they want to be doing with their vacation and...

Company DescriptionRaffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum....

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay and under the direct supervision of the Guest Services Supervisor and within the limits of established policies, procedures and Rooms Division Manual, the Guest Services Agent ensures guest satisfaction by providing personalized service...

FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY  JOB SUMMARY: In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient...

Filinvest Hotel: CRIMSON HOTEL FILINVEST CITY MANILA The Guest Services Manager at Crimson Hotel Filinvest City Manila is responsible for ensuring exceptional guest experiences by overseeing front office operations, managing guest relations, and maintaining high service standards. This role requires strong leadership, problem-solving skills, and a...

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human...

Crimson Resort & Spa Mactan is seeking a motivated Receptionist to welcome guests, manage seating, take orders, and coordinate with the kitchen to ensure exceptional dining experiences. The role involves maintaining service standards, attending product knowledge sessions, and contributing to guest satisfaction.Under the supervision of the outlet restaurant...

A hospitality service provider in Metro Manila is seeking a Front Desk Associate to greet guests, manage check-in/out processes, and assist with inquiries. Ideal candidates will have a Bachelor's degree in Hospitality Management or a related field, along with excellent customer service, communication, and interpersonal skills. This position is suitable for...

Guest Services Specialist Guest Services Specialist Cooley is seeking a Guest Services Specialist to join the Office Services/Facilities team. Position summary: Under the direction of the Operations Manager and/or Director of Administration, the Guest Services Specialist is responsible for overseeing the day-day hospitality service operations and directing...

REQ15089 Agent, Guest Services (Open Date: 21/09/2026) Position Summary The Agent, Guest Services is an individual who answers multi-line calls, assists with the inquiries and/or directs the calls to the appropriate destinations promptly. The agent is tasked with providing professional and swift service to guests and facilities at the property in an informed...

📍 Location: Ayala Museum, Makati City — Onsite🕗 Schedule: Tuesday to Sunday, 10:00 AM – 7:00 PM💰 Salary: ₱20,000 + HMO📄 Contract: 12-Month Project-BasedQualifications:At least a College GraduatePreferably a graduate of Tourism, Hospitality, or related coursesWith experience in front desk, frontline, customer service, or similar...

Location:Ayala Museum, Makati City — Onsite Schedule:Tuesday to Sunday, 10:00 AM – 7:00 PM Salary:₱20,000 + HMO Contract:12-Month Project-Based Qualifications: At least a College Graduate Preferably a graduate of Tourism, Hospitality, or related courses With experience infront desk, frontline, customer service, or similar roles Excellent communication...