firstsource

Firstsource Solutions is seeking an Associate / Sr Associate - Email/Chat/Voice support in Cebu City to deliver exceptional customer service for clients worldwide. Handle inquiries via phone, email, and chat, resolving issues and maintaining positive relationships.Graduates or undergraduates with up to 2 years of experience are welcome. Strong English...

Firstsource Philippines seeks an Associate / Sr Associate to deliver exceptional email and chat support for clients across regions. You will resolve inquiries, provide product/service information, and maintain customer relationships in a fast-paced contact center environment.The role involves handling inquiries via phone, email, and chat, ensuring CSAT...

We are looking for a motivated Associate Account Manager to join our Telco Enterprise & Wholesale Sales team. This is a developmental, individual-contributor role supporting the management of an assigned portfolio of small-value enterprise and wholesale accounts, working closely with a senior Account Manager and Sales Team Manager.The ideal candidate has a...

Job Title: Quality Assurance Manager – HealthcareLocation: Cebu, PhilippinesQualifications:College graduate (required)Requirements / Skills:Solid knowledge of the healthcare domainStrong understanding of quality assurance processes and standardsExperience in managing QA functions within a healthcare environment is preferredStrong analytical, communication,...

Conducts full scope of activities required to deliver new employee orientation and on‑going training for call center personnel. On‑going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors. Ensures...

Catalan Freelance Audio Transcription & Annotation Specialists is seeking experienced language professionals for a multilingual AI data project. This is a remote, freelance, project-based opportunity with availability of at least 10 hours per week and long-term duration.Compensation is $11 per hour. Responsibilities include transcription from scratch, review...

Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center performance. This role ensures intraday operational efficiency by providing live queue...

Requires a Bachelor's Degree in any discipline or equivalent work experience. Current Team Executive, Trainer, QA, WFM, or equivalent leadership role preferred. No active corrective action within the last six (6) months. Consistently meeting or exceeding performance expectations. Role & Responsibilities Operational Leadership Leads and manages multiple...

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operational goals. In this role, you’ll monitor KPIs,...

Job Title: Quality Assurance Manager – HealthcareLocation: Cebu, PhilippinesQualifications:College graduate (required)Requirements / Skills:Solid knowledge of the healthcare domainStrong understanding of quality assurance processes and standardsExperience in managing QA functions within a healthcare environment is preferredStrong analytical, communication,...

Liberty Dental is seeking an experienced Operations Manager to lead multiple teams and drive outstanding service delivery in a healthcare context. The role focuses on achieving performance targets, coaching leaders, and ensuring compliance with policies.You will partner with HR, QA, and client teams to optimize workforce plans and sustain a high-performing...

Location: Taguig - PH (Work from Office) Process: Training – Capability Development Grade: E2 Number of positions: 01 Role & Responsibilities: Need Analysis & Strategy: Identify training needs across departments, analyze employee skills, and develop comprehensive training strategies. Program Development: Create, update, and manage training materials,...

Job Description: About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are...

Job Description:About FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted...

Job Description:About FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted...

Job Summary:We are seeking a detail-oriented and bilingual (Spanish-English) Quality Auditor to join our Mortgage support team.The Quality Auditor will be responsible for evaluating and ensuring the quality of service interactions (calls, chats, emails) delivered by our healthcare support representatives. The role ensures compliance with internal standards,...

Job Title: Manager - Talent Acquisition (Manager)Location: Amherst, Amherst (Lateral Provider)Job Summary:We are seeking a highly skilled and motivated Manager - Talent Acquisition with a strong background in Java to lead our recruitment efforts in the BPO, KPO, Call Centre, and Business Process Management sectors. The ideal candidate will possess a deep...

Job Title:Quality Assurance Manager – Healthcare Location:Cebu, Philippines Qualifications: College graduate (required) Requirements / Skills: Solid knowledge of the healthcare domain Strong understanding of quality assurance processes and standards Experience in managing QA functions within a healthcare environment is preferred Strong analytical,...

We are looking for a motivatedAssociate Account Managerto join our Telco Enterprise & Wholesale Sales team. This is a developmental, individual-contributor role supporting the management of an assigned portfolio of small-value enterprise and wholesale accounts, working closely with a senior Account Manager and Sales Team Manager. The ideal candidate has a...

We are looking for a motivated Associate Account Manager to join our Telco Enterprise & Wholesale Sales team. This is a developmental, individual-contributor role supporting the management of an assigned portfolio of small-value enterprise and wholesale accounts, working closely with a senior Account Manager and Sales Team Manager. The ideal candidate has a...