Jobs for firstsource at Manila

WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person would be responsible for performing a variety of tasks including but not limited to auditing, creating &...

Firstsource seeks an Associate Director for Service Quality – Capability Development in Taguig. This leadership role owns the end-to-end quality and capability-building agenda across healthcare payer and services operations, translating client requirements and regulatory standards into scalable quality and training programmes that deliver sustained...

Firstsource Solutions Limited is seeking a Manager - Talent Acquisition with a strong Java background to lead our recruitment efforts across BPO, KPO, Call Centre, and BPM sectors. You will shape strategy, build pipelines, and collaborate with hiring managers to fill critical technical roles. The role focuses on driving end-to-end recruitment, employing...

Firstsource in Philippines seeks a detail-oriented Quality Auditor fluent in Spanish and English to evaluate service interactions across calls, chats, and emails in a healthcare support setting.You will provide feedback to agents, track quality metrics, and collaborate with training and operations to close performance gaps while ensuring HIPAA compliance and...

Service Quality & Capability Development – Healthcare Payer & Services BPO About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader providing business process solutions across Healthcare, Banking & Financial Services, Communications, Media & Technology, and Retail. With a global footprint across the US, UK,...

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time Job Description As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions Limited, you will play a key role in driving the sales and retention performance of our call centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with the Operations...

Job Title: Assistant ManagerJob Type: Full TimeGrade: F1Function/Department: OperationsReporting to: Manager-OperationsPay Range: XXXXXRole Description: In this role, you will play a pivotal role in managing and optimizing our collections operations, ensuring timely recovery of outstanding debts, and fostering a high-performance team environment.Roles &...

Liberty Dental is seeking an experienced Operations Manager to lead multiple teams and drive outstanding service delivery in a healthcare context. The role focuses on achieving performance targets, coaching leaders, and ensuring compliance with policies. You will partner with HR, QA, and client teams to optimize workforce plans and sustain a high-performing...

Requires a Bachelor's Degree in any discipline or equivalent work experience.Current Team Executive, Trainer, QA, WFM, or equivalent leadership role preferred.No active corrective action within the last six (6) months.Consistently meeting or exceeding performance expectations.Role & ResponsibilitiesOperational LeadershipLeads and manages multiple teams to...

Job Summary:We are seeking a detail-oriented and bilingual (Spanish-English) Quality Auditor to join our healthcare support team. The Quality Auditor will be responsible for evaluating and ensuring the quality of service interactions (calls, chats, emails) delivered by our healthcare support representatives. The role ensures compliance with internal...

Conducts full scope of activities required to deliver new employee orientation and on‑going training for call center personnel. On‑going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.Ensures...

Job Summary: We are seeking a highly skilled Senior Manager – Workforce Management to oversee workforce planning, forecasting, and real-time management for our operations. The ideal candidate will ensure optimal staffing levels, improve efficiency, and drive workforce strategies to meet business objectives. Key Responsibilities: Workforce Planning &...

Job Title: Manager - Talent Acquisition (Manager)Location: Amherst, Amherst (Lateral Provider)Job Summary:We are seeking a highly skilled and motivated Manager - Talent Acquisition with a strong background in Java to lead our recruitment efforts in the BPO, KPO, Call Centre, and Business Process Management sectors. The ideal candidate will possess a deep...

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operational goals. In this role, you’ll monitor KPIs,...

Job Summary: We are seeking a detail-oriented and bilingual (Spanish-English) Quality Auditor to join our Mortgage support team. The Quality Auditor will be responsible for evaluating and ensuring the quality of service interactions (calls, chats, emails) delivered by our healthcare support representatives. The role ensures compliance with internal...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand...

🎧 We're Hiring — Spanish Bilingual Financial CSR (International Voice Process) 📍 Office Site: McKinley Hills, Taguig City 🗓️ Start date: August 24, 2026 🎓 Education requirements: HS Graduate of Old Curriculum, College Undergraduate or College Graduates ✨ Language Requirement: Fluency in Spanish Language 💓 Process: Initial Interview,...

Location: Taguig - PH (Work from Office) Process: Training – Capability Development Grade: E2 Designation: Manager – Training - Learning & Development Number of positions: 01 Role & Responsibilities: Need Analysis & Strategy: Identify training needs across departments, analyze employee skills, and develop comprehensive training strategies. Program...