firstsource jobs in Taguig

Company Description Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a global operations and intelligence partner serving healthcare, banking and financial services, communications, media, technology, retail, and utilities. With more than 25 years of domain expertise, Firstsource designs, builds, and operates intelligent enterprise...

Firstsource is seeking an Associate Account Manager to support a Telco Enterprise & Wholesale Sales portfolio. This developmental role focuses on small-value accounts, learning to manage client relationships and execute account plans under guidance. You will gain expertise in broadband connectivity and colocation services, build pipeline, and contribute to...

Firstsource is seeking a Call Center Team Lead in Taguig, Philippines to drive agent performance and service excellence. You will lead a group of customer service agents, provide day-to-day coaching, and ensure adherence to quality standards and goals. You will monitor KPIs, handle escalated issues, and coordinate with QA, Training, and Workforce Management...

Firstsource seeks an Associate Director for Service Quality – Capability Development in Taguig. This leadership role owns the end-to-end quality and capability-building agenda across healthcare payer and services operations, translating client requirements and regulatory standards into scalable quality and training programmes that deliver sustained...

Firstsource is seeking Spanish bilingual associates for an onsite night-shift role aligned to US time zones. You will bridge communications between healthcare providers and members for appointment scheduling, benefits explanations, and coverage details. Candidates must be conversant in Spanish and English, with at least 2 years of BPO customer service...

Firstsource Solutions is seeking an Associate / Sr Associate - Email/Chat support to deliver frontline customer service for clients across regions. You will handle inquiries, resolve issues, and maintain brand standards across phone, email, and chat channels.The role requires excellent English communication, empathy, and the ability to work in a fast-paced...

Firstsource seeks a detail-oriented Quality Auditor to join our healthcare support team. This bilingual role focuses on evaluating Spanish and English interactions across calls, chats, and emails to ensure service quality and adherence to healthcare protocols.You will provide feedback to agents, collaborate with training and operations, track quality...

Firstsource is currently looking for Spanish Bilingual Associates with proven experience in the BPO Industry. This role is open to candidates who doesn't have experience as a Spanish Bilingual Associate but is conversant in the Spanish Language. Work Set-up: Onsite, Night Shift - Shifting Schedule (US Timezone) What's the job description? You will be an...

Service Quality & Capability Development – Healthcare Payer & Services BPO About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader providing business process solutions across Healthcare, Banking & Financial Services, Communications, Media & Technology, and Retail. With a global footprint across the US, UK,...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand...

Firstsource Philippines is seeking an Associate / Sr Associate to deliver email and chat support, handling inquiries, resolving issues, and maintaining customer satisfaction. The role acts as a brand ambassador across channels, ensuring accurate information and friendly service.You will join a fast-paced Operations team in Manila, work under a Team Leader,...

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time Job Description As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions Limited, you will play a key role in driving the sales and retention performance of our call centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with the Operations...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. Firstsource Solutions is a...

Firstsource is seeking a detail-oriented Quality Auditor in Metro Manila to evaluate Spanish and English interactions across calls, chats, and emails within our healthcare support team. The role ensures compliance with internal standards and healthcare protocols, delivering actionable feedback to agents and collaborating with training and operations for...

We are looking for a motivated Associate Account Manager to join our Telco Enterprise & Wholesale Sales team. This is a developmental, individual-contributor role supporting the management of an assigned portfolio of small-value enterprise and wholesale accounts, working closely with a senior Account Manager and Sales Team Manager. The ideal candidate has a...

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing day-to-day coaching, and ensuring adherence to quality standards and operational goals. In this role, you’ll monitor KPIs,...

Requires a Bachelor's Degree in any discipline or equivalent work experience. Current Team Executive, Trainer, QA, WFM, or equivalent leadership role preferred. No active corrective action within the last six (6) months. Consistently meeting or exceeding performance expectations. Role & Responsibilities Operational Leadership Leads and manages multiple...

Liberty Dental is seeking an experienced Operations Manager to lead multiple teams and drive outstanding service delivery in a healthcare context. The role focuses on achieving performance targets, coaching leaders, and ensuring compliance with policies. You will partner with HR, QA, and client teams to optimize workforce plans and sustain a high-performing...

Role Description: The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in various responsibilities, including assessing the performance of Account Resolution Specialists, Customer Service...

Job Summary:We are seeking a detail-oriented and bilingual (Spanish) Quality Auditor to join our Banking support team.The Quality Auditor will be responsible for evaluating and ensuring the quality of service interactions (calls, chats, emails) delivered by our healthcare support representatives. The role ensures compliance with internal standards,...