firstsource jobs in Cebu City

Firstsource Cebu seeks Associates to join our email/chat/voice support team. You will deliver responsive customer service to global clients, handling inquiries across phone, email and chat, and acting as a brand ambassador to ensure satisfaction.Graduate fresher or undergrad with up to 2 years experience, strong English, and familiarity with CRM/ticketing...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. About Firstsource Firstsource...

Firstsource Cebu City is seeking a Process Excellence professional to develop and execute key improvement and digital transformation roadmaps across aligned businesses, leveraging RPA, AI, Power Automate and workflow redesign.You will lead process discoveries, map value streams, drive Kaizen events, and partner with senior stakeholders to embed continuous...

Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businessesConduct process discoveries/analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI, Power Automate and workflowsDevelop and implement strategies to...