Jobs for firstsource at Cebu City

Firstsource is seeking a Quality Assurance Manager – Healthcare to oversee QA processes within the healthcare domain and ensure adherence to established quality standards. The role focuses on driving continuous improvement across operations and maintaining high service quality.The ideal candidate will bring solid healthcare domain knowledge, expertise in...

Firstsource Cebu is seeking an Executive – Workforce Management (RTA) to monitor real-time contact center performance and support intraday operations. The role emphasizes live queue management, agent adherence, and reporting to help WFM meet service level goals.Ideal candidates have 2–3 years in WFM/RTA, strong Excel skills, and clear communication....

Job Title: Quality Assurance Manager – HealthcareLocation: Cebu, PhilippinesQualifications:College graduate (required)Requirements / Skills:Solid knowledge of the healthcare domainStrong understanding of quality assurance processes and standardsExperience in managing QA functions within a healthcare environment is preferredStrong analytical, communication,...

Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center performance. This role ensures intraday operational efficiency by providing live queue...