call monitoring jobs in Makati

Concentrix in Makati City is seeking a 2026 Training and Quality GVPTP to monitor and evaluate inbound and outbound calls, emails, and chats for quality and adherence to standards. This entry-level role offers exposure to calibration sessions and quality audits to drive program improvements.A Bachelor's degree is preferred, with strong written and verbal...

Frontier Tower Associates seeks a proactive Power Support Technician to maintain and troubleshoot our power systems, including RMS and associated infrastructure. The role involves in-house inspections, diagnostics, and implementing fixes to ensure reliability.The position requires a degree in Electronics or Electrical Engineering and 2+ years in related...

Key responsibilitiesMonitor system health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, and GrafanaReview and respond to alerts, dashboards, and metrics in real timeCreate, expand, and maintain dashboards and alerting to improve observability coveragePerform initial triage using logs, traces, and metrics; identify symptoms...

Monitor system health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, and Grafana.Review and respond to alerts, dashboards, and metrics in real time.Create, expand, and maintain dashboards and alerting to improve observability coverage.Perform initial triage using logs, traces, and metrics; identify symptoms and potential...

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time Job Description Role Outline: • Supports Technical Security operations center for NAMR • Answering phone calls from NAMR retail branch personnel regarding PIN (personal identification number) access or from NAMR technicians working on retail video camera service tickets • Security system...

Monitor system health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, and Grafana.Review and respond to alerts, dashboards, and metrics in real time.Create, expand, and maintain dashboards and alerting to improve observability coverage.Perform initial triage using logs, traces, and metrics; identify symptoms and potential...

ABOUT THE COMPANY: BTI Payments Philippines, Inc., is an independent diversified payments technology provider. We are accredited by the Bangko Sentral ng Pilipinas (BSP) as Operator for Payment System, and BancNet as Independent ATM deployer. To date, we own and manage over 4,000 Pay & Go kiosks and 39 Cash Connect ATM machines nationwide. We are a wholly...

BTI Payments Philippines, Inc. is seeking an Operations Support Staff to monitor ATM status using available utilities and to open/close calls with technicians for attended errors.The role involves generating reports, addressing hardware/software issues, and ensuring timely resolutions to minimize customer impact. Ideal candidates have a Bachelor's degree,...

Ascendion in Metro Manila seeks a seasoned SRE / incident response professional to monitor system health across applications, infrastructure, APIs and services. You will respond to alerts in real time and expand observability through dashboards and runbooks.You'll perform initial triage using logs and metrics, coordinate with on-call responders during...

About the roleWe are hiring for a newly established Production Operations Observability Pod, responsible for real-time monitoring, alert triage, and first-level support across critical production systems. The analysts will actively monitor dashboards, alerts, and logs using Splunk, Dynatrace, and Grafana, execute operational runbooks, troubleshoot issues,...

We are seeking a highly motivated and skilled Power Support Technician to join our dynamic technical support team. The Power Support Technician will be responsible for providing efficient and effective technical support for power-related issues, ensuring seamless operations of electrical systems including RMS, and resolving power-related incidents. This role...

About the job Workforce Scheduler (Makati) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...

About the job Call Center Workforce Scheduler - Makati About the job Workforce Scheduler (Makati) | Onsite Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The...

The Call Center Team Leader is responsible for supervising and managing a team of customer service representatives (CSRs) or agents to ensure excellent customer service, achievement of performance targets, and compliance with company policies and procedures. The Team Leader provides coaching, motivation, and support to maximize team productivity and customer...

Concentrix Philippines is seeking an entry‑level Quality Evaluator to monitor and evaluate inbound and outbound calls, emails, and chats. You will support quality assurance processes and provide insights for program improvements.Ideal candidates have a Bachelor's degree in a related field with less than one year of experience, strong communication, and...

Who we are: iScale Solutions is a Managed Outsourcing and Staff Augmentation provider with operations in the Philippines, Madagascar and Singapore. While some of our customers operate a staff augmentation setup with full control, others rely on fully outsourced teams letting us handle all deliverables. Day to day, we...

Dexcom is hiring a Staff Database Administrator to lead Oracle EBS and Oracle DB operations across enterprise systems. The role focuses on performance tuning, high availability, and security, with on-call rotations and global time-zone support.The ideal candidate brings 8+ years in Oracle DB/EBS administration, strong SQL/PL-SQL skills, and experience with...

Concentrix Philippines in Makati is seeking a Call Center Team Leader to supervise a group of associates, monitor attendance, and enforce organizational policies. You will coach the team to achieve weekly performance targets and ensure smooth operation of daily activities.The role requires a bachelor's degree and 2–4 years of relevant experience, strong...

Description Are you ready to make an impact at DTCC?   Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that...

Client Virtual Assistant (Makati) About accelerateWe've been in the SEO industry since before it was called SEO, specializing in Saas SEO that is fueled by a combination of human expertise, data analysis and automation.  Our skills lie in the strategic use of content, SEO, large-scale outreach and link building to get our clients organic results that...