call monitoring jobs in Cebu City

Frontier Tower Associates seeks a proactive Power Support Technician to maintain and troubleshoot our power systems, including RMS and associated infrastructure. The role involves in-house inspections, diagnostics, and implementing fixes to ensure reliability.The position requires a degree in Electronics or Electrical Engineering and 2+ years in related...

Responsible for continuous monitoring of network health and serves as the first point of contact for network alerts. This role focuses on identifying connectivity issues, performing initial remote diagnostics, and coordinating with on-site staff to perform physical hardware checks and power cycles to restore service quickly. Key Responsibilities Alert...

DescriptionResponsible for continuous monitoring of network health and serves as the first point of contact for network alerts. This role focuses on identifying connectivity issues, performing initial remote diagnostics, and coordinating with on-site staff to perform physical hardware checks and power cycles to restore service quickly. Key...

Responsibleforcontinuousmonitoring of network health and serves as the first point of contact for network alerts. This role focuses onidentifyingconnectivity issues, performing initial remote diagnostics, and coordinating with on-site staff to perform physical hardware checks and power cycles to restore service quickly. Key Responsibilities Alert Response...

Central Monitoring Station Operators (CMS Operators) MINIMUM QUALIFICATION: Female / Male – At least 2nd Year College Level or Graduate of any course Team player, trainable, and able to remain calm under pressure – With customer service work related experience is a plus – Computer literate with average typing skills Good in verbal and written...

Responsibilities The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They will build, manage, and coach teams of Representatives who are able to provide exceptional customer service, deliver consistent sales results, and execute tasks effectively. The Supervisor...

We are seeking a highly motivated and skilled Power Support Technician to join our dynamic technical support team. The Power Support Technician will be responsible for providing efficient and effective technical support for power-related issues, ensuring seamless operations of electrical systems including RMS, and resolving power-related incidents. This role...

Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or...

Position: Operations Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Support Work Arrangement: Fully Onsite in Cebu City Shift Schedule & Rest Days: 24/7 coverage Educational Requirement: Bachelor's Degree Work Experience: At least 4 years of experience as an Operations Manager or Senior Group Leader in any...

Position: Reservations Supervisor (Cebu) | OnsiteWork Setup: Onsite in Cebu City Shift: No Fixed Schedule Requirements: Bachelor's degree in Business Administration, Hospitality, or a related fieldMinimum of 3 years experience in reservations, customer service, or within a call center environmentAt least 2 years in a supervisory roleExperience with GDS...

Convergys in Cebu City is seeking a Service Call Coordinator/Ticket Analyst to help optimize service operations through workload analysis and precise call management. You will track workloads, assign and monitor service calls, and coordinate installations with vendors across locations.Responsibilities include forecasting demand, dispatch optimization,...

About the roleTGS is looking for a results-driven and people-focused Team Leader to join the EDJ Data team in Cebu City. The Team Leader will be responsible for managing day-to-day team operations, driving performance, coaching team members, and ensuring that productivity and quality standards are consistently met. This role requires a hands-on leader who...

Discover your 100% YOU with MicroSourcing! Position Healthcare Quality Analyst (AI Call Quality) Location Cebu, Philippines Work setup & shift Onsite | Night shift Why join MicroSourcing? You’ll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group...

Foundever® is seeking a candidate to lead a technical support team with a focus on delivering professional call handling and reliable client communication. You will guide the team to meet and report on key performance metrics while maintaining timely updates to management.This role emphasizes coaching, monitoring and developing agents for skills expansion...

## ACTIVE POOLING: Service Call Coordinators/Ticket AnalystsApplylocations: PHL Cebu City - Arcenas: PHL NCR QC Work-at-Home: PHL Clark: PHL Quezon City - Vertis North Corporate Center 2: PHL Mandaluyong City - Shawposted on: Posted 30+ Days Agojob requisition id: R1683217Job Title:ACTIVE POOLING: Service Call Coordinators/Ticket AnalystsJob...

QA SPECIALIST   Qualifications Excellent verbal, written communication skills with at least one year of experience in the same capacity in a BPO company Outstanding customer service skills and dedicated to provide exceptional customer care Must be self-motivated and self-starter Exceptional listening and analytical...

About the job Call Center QA Manager - Cebu City About the job QA Manager (Cebu) Schedule: Shifting Schedule Responsibilities Manage a team of 15-20 quality analysts. Monitor agents for compliance with established processes, policies and guidelines. Work with the supervisor and/or team lead to provide feedback and coaching to agents based on...

We are seeking an experienced Sales Executive Assistant with strong skills in CRM management, sales support, and executive assistance to support a leading global crypto research and strategy platform. The role focuses on sales enablement, pipeline management, scheduling, follow-ups, and member onboarding. Experience with Pipedrive is highly desirable but not...

Call Center Quality Analyst - (Cebu) | OnsiteAbout the job Call Center Quality Analyst - (Cebu) | OnsitePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: RetailStart Date: August 15Work Setup: Fully Onsite in CebuEducational Qualification: Undergraduate or College GraduateWork Experience:Minimum of 2+ years as a QA Analyst in a BPO...

Discover your 100% YOU with MicroSourcing! Position: Quality Assurance Specialist – HITL & AI Call Quality Location: Cebu, PhilippinesWork setup & shift: Onsite | Night shift Why join MicroSourcing? You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...